Have the Ignite 1gig with tv and telephone since almost a year. Suddenly 4 days ago, all my services started going down. The modem disconnects, TVs go black and then telephone goes down. The lights on the modem flash and essentially it reboots itself. After a bit, they all go back up. Now this happens about 50 times a day!! Have spoken to several technical support agents who always tell me everything looks fine on their end. A technician checked the outside hook up to house and deemed it fine. Was given a different modem but after setting it up was back to the intermittent disconnects. Have checked all the cable hookups, changed the power bar even changed the actual power outlet it’s hooked up to and nothing.... still the same. Today speaking to tech support again told nothing wrong on their end but while talking to him the modem rebooted 10 times and he was not able to do an update to my account! This is beyond frustrating and I have no idea how to get this resolved. Please need help!!!
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