I did the unplugging of the modem and got the help menu up on the screen from my remote and did the reset. The reset seem to work for now. Would recordings be an issue. And should I do a reset regularly. Is it like a storage clean up when you reset? Thanks
I would definitely recommend reaching out for support as the most common cause for this issue would be WiFi related. The health of your WiFi can be checked by support and options provided to improve the situation where required.
If a reset though is needed of your device that's totally doable as well.
Thanks @FrustrateAnn, I'm glad to hear it's ok now! This shouldn't have to occur again, if the freezing returns I would recommend reaching out to support for sure as it's likely something else. As for recordings, those are saved in the cloud so you're good there!