Ignite cuts out and freezes frequently

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FrustrateAnn
I've Been Here Awhile
Posts: 2

Ignite cuts out and freezes frequently

Hi Rogers 

my ignite cable tv keeps freezing. Please tell me the fix thanks 

 

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RosalieFerber
I've Been Around
Posts: 1

Re: Ignite cuts out and freezes frequently

I have not had a tec out to investigate, I've only had Ignite for a few days and was hoping there was a quick fix!

RogersAndy
Retired Moderator
Retired Moderator
Posts: 568

Re: Ignite cuts out and freezes frequently

Hey @FrustrateAnn!

 

Welcome to the community!

 

Sorry to hear you're having an issue with your IgniteTV, we'd be happy to help. To get started, can you confirm the following for us?

 

Have you reached out to support?

Have you tried rebooting the modem and the set top box?

Are any of your other devices having WiFi connectivity issues?

How far is the set top box from your modem?

Are you using WiFi pods? Or just the Rogers modem for your WiFi?

 

Thanks!

 

@RogersAndy

FrustrateAnn
I've Been Here Awhile
Posts: 2

Re: Ignite cuts out and freezes frequently

I did the unplugging of the modem and got the help menu up on the screen from my remote and did the reset. The reset seem to work for now. Would recordings be an issue. And should I do a reset regularly. Is it like a storage clean up when you reset? Thanks
RogersAndy
Retired Moderator
Retired Moderator
Posts: 568

Re: Ignite cuts out and freezes frequently

Hey @RosalieFerber!

 

Welcome to the community!

 

I would definitely recommend reaching out for support as the most common cause for this issue would be WiFi related. The health of your WiFi can be checked by support and options provided to improve the situation where required.

 

If a reset though is needed of your device that's totally doable as well.

 

 

Thanks @FrustrateAnn, I'm glad to hear it's ok now! This shouldn't have to occur again, if the freezing returns I would recommend reaching out to support for sure as it's likely something else. As for recordings, those are saved in the cloud so you're good there!

 

@RogersAndy