@chomyn If your Internet connection is healthy and your in-home network works well, then Ignite TV should also work well. An HD channel only requires 10 Mb/s of bandwidth. If it can't get that, then you will see audio and video drop-outs.
Even if your set-top box has a good Wi-Fi connection, there are other factors that can severely impact Wi-Fi performance. If you have Pods installed, they need to be placed in an intermediate location that has excellent connectivity to the Ignite gateway. If you place a Pod in a room with poor Wi-Fi connectivity back to the modem, it will actually make your Wi-Fi problems worse. If you have a number of active devices on your Wi-Fi network with poor connectivity, that will also negatively impact the Wi-Fi performance of all other devices on that network. You will also experience problems if you share Wi-Fi channels with a neighbouring Wi-Fi network that is performing poorly.
If you are getting extreme latency spikes on your Internet connection and/or severe-enough packet loss, that could impact Ignite TV, and you may not experience any issues through normal web browsing.
It's also possible that you could have a faulty set-top box.
I have Rogers Ignite and it is constantly freezing and unfreezing for about a minute before freezing again. This seems to happen often in the afternoon but has been constant since 9:00 this morning. Very frustrating. It is not my internet or wifi as I have been working on the computer all morning with no disruptions. I am new to Rogers Ignite (2 months) and am not sure if this is a constant issue for others and if there is a fix for this ongoing problem?
I have been experiencing my TV freezing and often going to a black screen all morning. This happens sporadically on many days but today it is consistant. I have tried changing the channel but it is occurring on all stations. It is not my wifi or internet as I have been on my computer all day with no issues. What is the problem and how do I fix it.
Any help is appreciated.
My pod and modem are in the same room - almost side by side so it is not an issue of it having a poor connection. Is there any other reason or should I address this directly with Rogers