Ignite boxes not picking up any of my bluetooth devices

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I've Been Here Awhile
Posts: 2

Ignite boxes not picking up any of my bluetooth devices

We have four ignite boxes, none of them will find my bluetooth devices including a bose speaker and two different jabra headsets. Has anyone else had this issue? I followed the pairing instructions but no luck. I am making sure the headphones and bose are not connected to anything else and are in pairing mode. I called rogers concierge but they said there is nothing they can do, go look at youtube for help. Not a great answer.  We just switched to ignite last week so hoping we can take advantage of this feature. 

 

 

 

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Resident Expert
Resident Expert
Posts: 3,577

Re: Ignite boxes not picking up any of my bluetooth devices

I did a quick search on the web and found the following instructions:

 


On the Ignite Box go to Settings>Device Settings>Audio>Bluetooth Devices

Is that what you tried?  Make sure that the device itself is in the appropriate pairing mode, as you mentioned.  Since Bluetooth can sometimes travel a fair ways, make sure you don't "mix up" the various devices, trying only one device in the same room as the particular box?  One at a time?  I'm not sure if it allows for more than one...  I do not have IgniteTV



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I Plan to Stick Around
Posts: 13

Re: Ignite boxes not picking up any of my bluetooth devices

I was able to pair 2 sets of Bluetooth headphones, Apple Airpods and Anker Soundbuds, but trying to connect them after initial pairing would never work. Also the tv would still play audio even with headphones connected.I just gave up trying to get them to work.

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Moderator
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Posts: 420

Re: Ignite boxes not picking up any of my bluetooth devices

Hey @JML7425,

 

Being able to connect your headphones to the Ignite box is a fantastic feature! Let's see if we can get this issue corrected. Are you by chance able to get reconnected if you forget both headphones and try to connect just one? Just curious if it's an issue with multiple device connections.

 

@RogersAndy

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I've Been Here Awhile
Posts: 2

Re: Ignite boxes not picking up any of my bluetooth devices

Will give it a go again, maybe it’s getting confused with my Apple Watch
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I've Been Around
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Re: Ignite boxes not picking up any of my bluetooth devices

When I power up my TV and soundbar the soundbar Bluetooth will not connect.  I have to go to Settings>Device Settings>Audio>Bluetooth Devices and connect my soundbar ever time.  Annoying!   My soundbar does not have an HDMI port.  Old Rogers cable box had an optical port for direct connect.  Any suggestions?

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Posts: 2,231

Re: Ignite boxes not picking up any of my bluetooth devices

Good day @Stitty,

 

Welcome to the Rogers Community! I completely understand your desire to connect the soundbar you used to plug in to your digital terminal with your Ignite TV set top box. I get why the Bluetooth pairing may not be ideal since you have to go through the process every time.

 

Could you specify what type of soundbar you're using? If you could provide the device make and model for us, it would be much appreciated.

 

I understand this may seem unusual as a potential resolution, but have you thought of purchasing an adapter? I am not certain of one in particular but you may find options online.

 

RogersMaude

 

 

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I've Been Here Awhile
Posts: 2

Re: Ignite boxes not picking up any of my bluetooth devices

I can't make my cordless headphones work with Ignite TV It has 2 RCA plugs

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Posts: 988

Re: Ignite boxes not picking up any of my bluetooth devices

Hello, @cduncan3328

 

Welcome to the Rogers Community Forums!

 

We definitely want to help you get your cordless headphones to work. Can you confirm if the headphones are Bluetooth? The Ignite TV system is only able to connect to cordless headphones via Bluetooth.

 

To find the steps on how to do this please check out our knowledge base article on Pairing Bluetooth Devices to Ignite TV.

 

RogersTony

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Resident Expert
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Posts: 1,293

Re: Ignite boxes not picking up any of my bluetooth devices

@RogersTony  If the transmitter for @cduncan3328 's cordless headphones only has analog audio inputs, a Bluetooth audio adapter should provide a way for the Ignite set-top box to connect.