Ignite box not recognized by reciever

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Resident Expert
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Posts: 846

Re: Ignite box not recognized by reciever


@57 wrote:

@-G- (or anyone else): Do you know if the light goes out (and/or the box powers down) after a certain period of inactivity?  I assume that's different from the screen saver functionality?


If I issue the "Power down" command, the LED on the Xi6 will turn off and there is no screen saver, but there is still a signal on the HDMI link.  The screen is black and the TV's backlight will turn off but, unlike the HDMI input fed by my powered-down Blu-ray player, I do not see a "No Signal" indicator.

 

If I have "Power Saver" set to On and "Power Saver Mode" set to Standard, the screen saver will turn on after a period of inactivity and the box will continue to stream.  After ~4 hours of inactivity, the Xi6 will go into standby mode and the LED will turn off.  If I turn the TV on, leaving the Xi6 in its current state, I'll see a screen saver.  I don't know whether or not the box will go into a deeper standby state after a few more hours of inactivity.

 

@Dave1960  Go in Settings > Labs > Power Saver Mode and make sure that this is set to Standard, and NOT Maximum Savings.  If set to Maximum Savings, the HDMI signal will shut down completely when the Xi6 is in standby and it can take time for the set-top box to "wake up" again... and sometimes it doesn't.

 

Does the box power up (or wake up) with any button press or does it need to be the power button?  I guess there are different sets of responses, or actions required, depending on if the box was "powered down", or simply left on its own to go into standby, or if it's gone to screensaver mode...


With "Power Saver Mode" set to Standard, pressing any key on the remote will "wake up" the Xi6: a number key, Exit, OK/Select, an arrow key, even briefly clicking the Mic button.  This is also the case when you turn the Xi6 off with the Power Down command.

 

With "Power Saver Mode" set to Maximum Savings, it's not so easy to wake the Xi6 up, even with the "All Power" button on the XR11 remote.  This setting is in the Labs section because it's experimental and still being tested.  It's best to leave it set to Standard.



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Re: Ignite box not recognized by reciever

@-G- : Thank you so much for the detailed explanations of the various power modes.

 

@Dave1960 : The need to unplug/replug the box is indeed troubling. Based on the above information from @-G-  you should be able to tell from the light on the box if it's going off when you press the power button and if it's coming back on when you press the power button on the Ignite remote.  You can test this power functionality without the box connected to the AVR.  I suspect, but I'm not sure, that the box is not powering off/on properly.  Also see @-G- 's notes regarding the various settings in the box.



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Re: Ignite box not recognized by reciever

@57  The strange thing is that the TV is displaying an error message (from the Xi6?) that the TV is not HDCP 2.2-capable, which leads me to believe that the Xi6 is in a fully powered up state.

 

It's also strange that there are no issues when the Xi6 is directly connected to the TV, which points to the Denon AVR as the culprit... even though it should just be functioning as a repeater in the HDMI chain.  Nevertheless, the Power Saver Mode setting is still worth checking just to make sure that the Xi6 is not putting the AVR into a bad state.

 


The need to unplug/replug the box is indeed troubling.

And this is sometimes what I've had to do to wake the Xi6 with "Power Saver Mode" set to Maximum Savings.



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Re: Ignite box not recognized by reciever

Ok, so box is set to standard in the power savings section. However, here might lie my problem...if the light indicates that the box is off my remote is not turning the box off because the ignite white light on top of the box remains on? So selecting power shutdown with my remote is not turning the box off. Is there a setting somewhere to turn the box off? Because I think if I can get it to shut off, that might solve the need to unplug and replug. Right now when I hit power off on the ignite remote...Reciever goes off, tv goes off, but white light on the ignite box is on. Thankyou gents, so taking time to help me try to solve this. If there is something I need to do can you explain to me please?

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Re: Ignite box not recognized by reciever

@Dave1960 : Per post 21 of this thread, you should be able to power down the box in two other ways. Go into the menu and find "power down," or use the voice control and say "power down".

 

I suggest you surf through the various menus to familiarize yourself with the various settings so that the box will perform as you like, rather than simply utilize the default settings.  

 

For example the audio settings may not be set properly to expert, or the video output format may be set to "auto" rather than 4K, etc.



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Re: Ignite box not recognized by reciever

Shouldnt the power button on the ignite remote power on and off the box? Why is that not working?
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Re: Ignite box not recognized by reciever

Yes, that should work, however, something is causing that not to work.   Edit - Sorry, that's wrong - See post below and more detailed post 21 of this thread)

 

1. It could be that the box is not "hearing" that signal. Have you tried bringing the Ignite remote very close to the box.

 

2. It should power back up (from standby or power down) Have you tried "pairing" the remote with the box as I mentioned earlier in this thread - it may function somewhat but not "properly" because it's not properly "paired".

 

3. Does the box power down properly when you issue the voice command?  If it does, then the remote should be properly "paired"

 

4. Does the box power down properly using the box' menus?

 

5. I'm not sure if it works, but is there a "power up" voice command?



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Re: Ignite box not recognized by reciever

Actually, the Rogers remote does not power the Xi6 set-top box off. It’s “normal” for it to stay on and then go into standby on it’s own after a period of inactivity.


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Re: Ignite box not recognized by reciever

When i issue the command power down the box powers off. Then i hit the power button on it and my reciever powers off. I use the power on button with the remote and everything comes on and im able to get the signal fine from the ignite box. So using the voice command power down...then powering on with remote everything works great the way it should. But if i dont issue that power down command...then just use the remote its not recognized. Such a foolish setup. You would think the remote power button would power off and on...but no it doesnt...it will power on, but not off. Typical design flaw...but thankyou guys, ill just have to be sure to say "power down" before i hit the power button to shut down my other devices. Doing it that way...it works and i dont have to physically pull the power plug.

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Re: Ignite box not recognized by reciever


@Dave1960 wrote:

...ill just have to be sure to say "power down" before i hit the power button to shut down my other devices....


With everything on, let's say you don't say "power down", but hit the power button.  I assume that the AVR and the TV then go off, but the box is still "on/standby".  If you then hit the power button, you say that the box doesn't come back on, but that the AVR and TV will come on.  Instead of unplugging/replugging the box, what happens if you press a button on the remote that controls a function on the box like "mic." (as outlined in the second last paragraph of post 21).  Does the box then "wake up" and can you avoid the unplug/replug step?  If that works, it would come in handy if you forget to "power down".

 

I find it very odd that we haven't heard similar complaints from other users on this forum that I recall...