Having to wait this long for a resolution to the Ignite TV box issues you are facing must be beyond frustrating, at this point. =(
We definitely want to take a closer look at this to see what is happening and hopefully find a solution for you. Please send a private message to @CommunityHelps so we can pull up your info and see the status of the Ticket.
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Welcome to the community forums and thank you for your first post here. 🙂
I'm sad to hear that you are having these issues with getting your Ignite TV box activated and for the poor service you've received thus far, I'd be upset as well. We certainly want to make a much better impression on you.
If your issue has not yet been resolved, we'd like to have a closer look for you. Please send us a Private Message to get started. For more information on how our Private Messaging system works, please check out our blog.