Ignite TV home phone voice mail indicators

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I'm a Trusted Contributor
Posts: 337

Re: Ignite TV home phone voice mail indicators

Got the usual robo call from Rogers telling me my open ticket has not been resolved yet.

 

No kidding.

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I Plan to Stick Around
Posts: 325

Re: Ignite TV home phone voice mail indicators

I used to get text instead
After 5 of them, haven’t got any notification for one week!!!

I don’t underestand, what does it take to fix a simple notification?

Very disappointed
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Re: Ignite TV home phone voice mail indicators

so after complaining all the way up to OFP got S. Technician to replace my modem with Aris modem.

Indicator worked for one day until firmware updated to 3.1 and now I have same problem

 

NICE!!!

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Re: Ignite TV home phone voice mail indicators

WHAT? I have an assistant VB6 and still NOT WORKING! 

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Re: Ignite TV home phone voice mail indicators


@seadooxp30 wrote:

so after complaining all the way up to OFP got S. Technician to replace my modem with Aris modem.

Indicator worked for one day until firmware updated to 3.1 and now I have same problem

 

NICE!!!


What I don't understand is using older firmware worked and not the latest one.

Cant be too hard to figure it out...

But wait this is Rogers so it takes 2 years... 😞

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Re: Ignite TV home phone voice mail indicators


@seadooxp30 wrote:

What I don't understand is using older firmware worked and not the latest one.


It was probably that the new modem was similar to rebooting, which provides only a temporary fix as discussed in the following link earlier in this thread.  

 

https://communityforums.rogers.com/t5/Ignite-TV/Ignite-TV-home-phone-voice-mail-indicators/m-p/44050...



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Re: Ignite TV home phone voice mail indicators


@57 wrote:

@seadooxp30 wrote:

What I don't understand is using older firmware worked and not the latest one.


It was probably that the new modem was similar to rebooting, which provides only a temporary fix as discussed in the following link earlier in this thread.  

 

https://communityforums.rogers.com/t5/Ignite-TV/Ignite-TV-home-phone-voice-mail-indicators/m-p/44050...


No its not..

Trust me I have seen all these so called "fixes" from last November.

Firmware that came on the Aris (I think it was 27) just worked without anything added or setup

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Re: Ignite TV home phone voice mail indicators


@seadooxp30 wrote:

Firmware that came on the Aris (I think it was 27) just worked without anything added or setup

Having the new modem was equivalent to a "reboot" which provided a temporary fix as discussed in my link and other posts earlier in this thread.  You were asking why it worked on the old firmware and this is my supposition - that the new modem was "rebooted" when it started up and is similar to the other temporary fixes and had nothing to do with having old firmware. 



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Re: Ignite TV home phone voice mail indicators

I don’t agree with yiur explanations.
I had two different modem and rebooted them 20 times at least...
What i’m Saying is Aris modem with firmware 27 seems to work almost perfect.

Nothing to do with rebooting modem.

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Re: Ignite TV home phone voice mail indicators

What firmware 27? 

Mine says eMTA & DOCSIS Software Version:7.1.1.0.46

Software Image Name:TG3482RGS_3.1p25s1_PROD_sey