Ignite TV home phone voice mail indicators

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Resident Expert
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Posts: 2,756

Re: Ignite TV home phone voice mail indicators

I too find it shocking that i'm still hearing about this problem on here. One thing you can do is ask for them to disable your voicemail from your account, if that means they have to actually remove the feature from your line so you stop paying for it or if its built into the plan already, ask for them to "exclude" it from the features, so it is essentially disabled.

step 2, most people have a phone with a built in answering machine already, simply turn it on and record your greeting if you have not done so, and voila, your done. no more problems


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I Plan to Stick Around
Posts: 325

Re: Ignite TV home phone voice mail indicators


@BS wrote:

I have taken the time to read through this whole thread and I have some thoughts.

 

First off, for clarity, I am not an Ignite phone user, so I am not commenting from experience or knowledge of the product line and its feature set.

 

My observation is that there has been indication that this has been escalated via a ticket to higher levels on a few people - my question to those people first, is have you heard back on your ticket or not?

 

If you have not, if I were in your shoes, I would take the advice given to escalate your issue to higher levels of support and tech support.  the method I have used in the past successfully is to escalate via share a concern, and then to the office of the president and demand regular feedback from the office of the president rep you get on the status of your concern.

 

You have higher levels to escalate to, but you need to get into a one to one discussion with higher levels, as the lower levels of techs on the phone and the ones coming to your home, seem to spinning their wheels.

 

As an observation, I checked on the forums for Xfinity and Shaw who are using the same platforms for their home phone systems as far as I can tell.  There was some reports of issues, such as indicators not turning off, which are an issue known in all voicemail home phone systems, and usually involve the *98 feature and resetting and sometimes reprovisioning the phone at the extreme.

 

But this issue of no indicator after picking up the phone and remaining stutter has not been reported with the two other providers. 

 

What caught my eye in reading it is the discussions around bridge mode - my understating is that this phone model is closer to traditional VOIP using either a dedicated modem software module in the gateway, or maybe even back to a VOIP centralized modem system via IP.  It is not the dedicated closed phone line model which exists with the traditional modem and home phone rogers has been using.

 

If in Bridge mode, possibly the routing features related to the voice over IP may be interfering - I wasn't sure who in those who have reported are in bridge mode or not.

 

All this discussion to date is highly theoretical and standard trouble shooting that all of us know from past services.

 

I see the best solution at the moment is not to spend too much time here at the community level, but pushing it up through the levels of tech support including share a concern and office of the president.

 

This problem seems to be unique to Rogers when looking at the other providers using the Comcast foundational model, and it is their phone specialists trained in Comcast, their engineers, and probably consultation with Comcast that is going to resolve this issue.

 

I wish you all luck in moving this issue forward.  It sounds like a real pain.

 

Bruce


I agree, its a real pain. 

I'm going to take this with office of the president.

All I get a text every 3 days that we are still working on it!!!

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Re: Ignite TV home phone voice mail indicators


@Pauly wrote:
1. One thing you can do is ask for them to disable your voicemail from your account...
2, ...most people have a phone with a built in answering machine already...

1. There is no discount with Ignite for doing without VM.

 

2. Rogers VM includes Home and Away VM, e-mailed VM, better audio quality, etc. They are not equal, not even close.

 

3. Rogers needs to get this fixed!



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Re: Ignite TV home phone voice mail indicators


@57 wrote:

@Pauly wrote:
1. One thing you can do is ask for them to disable your voicemail from your account...
2, ...most people have a phone with a built in answering machine already...

1. There is no discount with Ignite for doing without VM.

 

2. Rogers VM includes Home and Away VM, e-mailed VM, better audio quality, etc. They are not equal, not even close.

 

3. Rogers needs to get this fixed!


Absolutely. Rogers need to fix this!!

I don't want discount since voice mail indicator doesn't work and NO I don't want to buy cordless phone with answering machine.

Rogers need to fix this

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Posts: 337

Re: Ignite TV home phone voice mail indicators

So I called my concierge tech support yesterday regarding this issue. She said "Sure I can fix that problem".

 

She went off rebooted modem did some other things and like magic the VM indicator worked.

 

For about 5 hours. Now it does not work. Called again this morning. Another tech said yes rebooting modem temporarily fixes the issue. The back end people are working on the issue.

 

It is now almost 3 months since this problem was first noted by 

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Re: Ignite TV home phone voice mail indicators

I just checked this thread out of curiosity/desperation as I had reported the persistent voicemail light and visual display message waiting indicators a couple of months ago. (This happened shortly after switching over to Ignite.). Rogers reset my voicemail- it didn’t fix the problem. I recently phoned my Ignite concierge who informed me that she escalated the issue and that the techs are working on it. I’m going to try escalation again,now that I know that others have experienced the same problem.
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Re: Ignite TV home phone voice mail indicators

Keep us all posted.

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I Plan to Stick Around
Posts: 325

Re: Ignite TV home phone voice mail indicators


@Sparkleecat wrote:
I just checked this thread out of curiosity/desperation as I had reported the persistent voicemail light and visual display message waiting indicators a couple of months ago. (This happened shortly after switching over to Ignite.). Rogers reset my voicemail- it didn’t fix the problem. I recently phoned my Ignite concierge who informed me that she escalated the issue and that the techs are working on it. I’m going to try escalation again,now that I know that others have experienced the same problem.

I reported this to Rogers in Nov 2018. They finally decided to work with Comcast engineers in Feb to see what is causing this issue.

since than 5 text msg indicating still working on it !!

 

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Re: Ignite TV home phone voice mail indicators

Try this : Unplug ignite modem/router for 5 sec. After plugging it back wait for the wi-fi signal. On your phone dial *98 then enter your password. If no new messages press * to exit. I am using Panasonic phone and it works. I notice,this problem happens after each power outage. 

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Re: Ignite TV home phone voice mail indicators

Yes phone tech did that by rebooting modem and it temporarily fixed it but later reverted back to having no VM indicator.

 

Now just 10 mins ago I noticed my VM indicator was on my phone, all of a sudden. Picked it up and there was an old VM so I listened to it then deleted it. Press * to exit.

 

Now the VM indicator is permanently  on again. Guess they must be doing  something, albeit the wrong thing.

 

Bill