Ignite TV home phone voice mail indicators

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seadooxp30
I Plan to Stick Around
Posts: 360

Re: Ignite TV home phone voice mail indicators

@-G- 

Hi, what do you mean provisioning change? Can  you provide more details?

 

They reset my whole system and still same issue.

Also Technician came on sat and said Rogers ONLY provide Technicolor modem now. No more Arris !!

 

 

-G-
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Posts: 2,380

Re: Ignite TV home phone voice mail indicators


@seadooxp30 wrote:

@-G- 

Hi, what do you mean provisioning change? Can  you provide more details?


Not really.  My Panasonic cordless phone suddenly showed "Voicemail" on the display rather than "missed call", for a voicemail left by a telemarketer from a call that I had ignored the day before.  My modem's firmware had not been updated recently, so it wasn't a software fix.

 

Remember that everything that you hear on your phone (the dial tone, audio on calls, even the comfort noise that you hear on the line) and the analog line signalling all comes from hardware on the XB6, not from a central office/remote switch several kilometres away.  I know that the configuration for VoIP ATA hardware can be complex, and the telephony hardware on the XB6 is all provisioned by Rogers centrally.  My guess was that that Rogers had pushed out a small configuration change.  I also have not done any testing of my own and that's why I was not confident that the issue had been fixed, but was surprised that the MWI had turned on.

 

Also Technician came on sat and said Rogers ONLY provide Technicolor modem now. No more Arris !!


Interesting.

 

They reset my whole system and still same issue.


Unfortunately, I can't help much with this.  NOTHING about the Comcast hardware or software is documented anywhere.  I can only guess as to what is causing it, and I have only seen this problem with the Technicolor XB6.

 

I hope that Rogers can get this fixed for you.



seadooxp30
I Plan to Stick Around
Posts: 360

Re: Ignite TV home phone voice mail indicators

@-G- 

what firmware do you have on technicolor modem?

-G-
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Re: Ignite TV home phone voice mail indicators


@seadooxp30 wrote:

@-G- 

what firmware do you have on technicolor modem?


I'm still running:

eMTA & DOCSIS Software Version: Prod_18.1_d31 & Prod_18.1
Software Image Name: CGM4140COM_4.0p12s1_PROD_sey

 

I'm not in any hurry to get 4.0p14s1 until it has been well-tested and deemed stable.



seadooxp30
I Plan to Stick Around
Posts: 360

Re: Ignite TV home phone voice mail indicators

well got newer firmware today and still same issue !!!

very frustrating dealing with Rogers. What does it take to fix a simple VM indicator..

its one until i pick up the phone, and goes away as soon as you touch anything on Panasonic keypad.

 
MTA & DOCSIS Software Version:Prod_18.1_d31 & Prod_18.1
Software Image Name:CGM4140COM_4.0p15s2_PROD_sey
Advanced Services:CGM4140COM
Packet Cable:2.0

 

-G-
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Posts: 2,380

Re: Ignite TV home phone voice mail indicators

@seadooxp30  I just tested this again after receiving a new voicemail.  The "Voicemail" indicator on my Panasonic phone switched to "Missed call" when I hung up after making a call.  My trusty old Nortel Vista phone still shows the Message Waiting indicator.

 

My XB6 firmware also got upgraded to 4.0p15s2 but I wasn't confident that the problem had actually been with the previous firmware.

 

I will call into tech support and see if I can get my call escalated and have a technical discussion with a voice specialist.



57
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Re: Ignite TV home phone voice mail indicators


@seadooxp30 wrote: What does it take to fix a simple VM indicator..

its one until i pick up the phone, and goes away as soon as you touch anything on Panasonic keypad.


Do you at least get the stutter tone, or does it go away too?



-G-
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Resident Expert
Posts: 2,380

Re: Ignite TV home phone voice mail indicators


@57 wrote:

@seadooxp30 wrote: What does it take to fix a simple VM indicator..

its one until i pick up the phone, and goes away as soon as you touch anything on Panasonic keypad.


Do you at least get the stutter tone, or does it go away too?


Well, that's kinda the problem.  The telephony implementations on the Arris and Technicolor XB6 gateways are different.  There are also a few different ways that you can change (or assert) the MWI state on an analog line.

 

The Arris XB6 definitely tracks the current MWI state and plays a stutter dial tone when a voicemail is waiting.  The Arris XB6 also works with both my Panasonic cordless system and my Nortel Vista phone and always keeps their MWI in the correct state.

 

The Technicolor XB6 is different.  It DOES NOT play a stutter dial tone.  It passes on CHANGES to the MWI state.  This is fine for my ancient Nortel Vista phone, which keeps track of the MWI state internally and responds accordingly when there is a change in state.  The Panasonic cordless phone does not do this, and only displays "Voicemail waiting" when that state gets asserted.  However, as soon as I place a call and hang up, the Panasonic phone displays "Missed call".  Meanwhile, my Nortel Vista shows "Message Waiting", and will continue to show it until it gets told to turn it off.

 

I don't currently have access to the relevant telephony standards documents, so I don't know if there is even any mention of whether the MWI state may, should, or must be asserted when the line state transitions from off hook to on hook.

 

My Panasonic cordless system has also always shown the correct MWI state with every system that I have connected it to -- Bell Home Phone, various VoIP ATAs, Ignite Home Phone with the Arris XB6 -- but not the Technicolor XB6.  When I first got Ignite TV and had a Technicolor XB6, this worked fine.  When Rogers swapped the XB6-T with an XB6-A, this still worked fine.  When I got switched from an XB6-A to the XB6-T, my Panasonic phones always "lost" the correct MWI state.  I don't know whether this broke due to a firmware change or a provisioning change.

 

My Nortel Vista works properly with any system that it connects to.  Occasionally, it does miss the "MWI Off" status change and I have to use the phone's "Clear Message Waiting" option to turn it off manually.



seadooxp30
I Plan to Stick Around
Posts: 360

Re: Ignite TV home phone voice mail indicators

@-G- 

Thank  you. Hopefully Rogers listen to you.

Honestly I'm tired of complaining to Rogers about this. 

 

Appreciate your assistance.

seadooxp30
I Plan to Stick Around
Posts: 360

Re: Ignite TV home phone voice mail indicators

@57 

I do get the stutter tone... 

I also get email setup so both my wife and I get notification in email.

Its just frustrating that simple WMI stopes working with every other firmware.

I was told by Rogers technician that ROGERS doesn't have Arris modem anymore and only uses Technicolor.

DO you know if that's true ????