Ignite TV home phone voice mail indicators

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Posts: 325

Re: Ignite TV home phone voice mail indicators


@Biollw wrote:

What firmware 27? 

Mine says eMTA & DOCSIS Software Version:7.1.1.0.46

Software Image Name:TG3482RGS_3.1p25s1_PROD_sey

 

 

 

 


The 3.1 in that file name is the firmware version. Unfortunately you are updated as well...

When Aris gets install its on 27 firmware. Once Rogers network see that it will push firmware 31 and you start seeing all these isuues..

 

Rogers claim that they are testing new firmware that comcast provided with fixes for most issues including this...

Lets see....

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Re: Ignite TV home phone voice mail indicators

I am running the Arris 7.1.1.0.46

And notifications for the VM for the phones appear to be working just fine.



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Re: Ignite TV home phone voice mail indicators


@Gdkitty wrote:

I am running the Arris 7.1.1.0.46

And notifications for the VM for the phones appear to be working just fine.


eMTA & DOCSIS Software Version:  7.1.1.0.46
Software Image Name:   TG3482RGS_3.1p25s1_PROD_sey
Advanced Services: TG3482G
Packet Cable:1.5

 

Can you confirm if you see exact same info in your software page?

 

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Re: Ignite TV home phone voice mail indicators


@seadooxp30 wrote:

@Gdkitty wrote:

I am running the Arris 7.1.1.0.46

And notifications for the VM for the phones appear to be working just fine.


eMTA & DOCSIS Software Version:  7.1.1.0.46
Software Image Name:   TG3482RGS_3.1p25s1_PROD_sey
Advanced Services: TG3482G
Packet Cable:1.5

 

Can you confirm if you see exact same info in your software page?

 


@Gdkitty - Any further input to add here?

What version is the software running on your Aris modem?

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Re: Ignite TV home phone voice mail indicators

Sorry. Been dealing with a death in the family, haven’t been around much.

Yes, that is the exact same software load as on my modem.

It was working on an about 2 year old vetch system, as well as the new Panasonic one I have installed.


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Re: Ignite TV home phone voice mail indicators


@Gdkitty wrote:
Sorry. Been dealing with a death in the family, haven’t been around much.

Yes, that is the exact same software load as on my modem.

It was working on an about 2 year old vetch system, as well as the new Panasonic one I have installed.

Luck you...

None of us can get this feature to work.

I even got the Aris modem after talking to Office of president.

Worked with original firmware (ver 27) and as soon as got updated I'm having same issue again

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Re: Ignite TV home phone voice mail indicators

Here is the solution IF USING ARIS modem.

Connect your cordless phone base directly to the back of the modem tel1 port with cable shorten than 6f.

NO extension or going to main phone jack in basement

 

You will have this feature function .

 

Just did it last night and even on latest 31 firmware I get the voice mail indicator,

 

 

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Re: Ignite TV home phone voice mail indicators

Mine is NOT set up that way... But it then does beg a question.. Could this be from some sort of interference on the line? Or a short or something depending on where the location that the base station is plugged into, is being effected? Would be worth a shot.. unplugging any non necessary phones from the line and checking. Or trying plugging in directly to the modem as a test.


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Re: Ignite TV home phone voice mail indicators


@seadooxp30 wrote:

Here is the solution IF USING ARIS modem.

Connect your cordless phone base directly to the back of the modem tel1 port with cable shorten than 6f.

NO extension or going to main phone jack in basement

 

You will have this feature function .

 

Just did it last night and even on latest 31 firmware I get the voice mail indicator,

 

 


Another issue !!!

Now voice mail indicator wont go away...

After deleting vm, I still have voice mail indicator...

 

Back to Sq 1

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Re: Ignite TV home phone voice mail indicators

@seadooxp30  can you have a look at the bottom of the cordless phone base and look for a REN number (Ringer Equivalency Number).  Can you let me know what that number happens to be.  How many other phones do you have normally, or should I say, how many phones in total do you have connected?  Just to point out, each phone will have its own REN rating.  The normal REN for a phone is 1.  

 

I thought that the REN output for the modem was affecting just the ringing of the connected telephones, perhaps it also affects the message waiting indication as well.  I've asked for the REN output for both XB6 modem versions, but haven't heard back yet. 

 

https://en.wikipedia.org/wiki/Ringer_equivalence_number

 

Can you also have a look at the bottom of the Arris modem and let me know the exact model number, as in Arris TG3482xxx, just so that I have this correct.