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Ignite TV home phone voice mail indicators

seadooxp30
I Plan to Stick Around

Since I moved to ignite tv my phone only show “ you have voice mail” only until I pick up the phone.

if I pick up the phone and dial a number and put it back on the base, doesn’t show voice mail indicator any more.

i already called support and sharp rise surprise they reset my system without my permission!!

 

anyone have this issue when they moved to ignite tv home phone?

 

*Edited Labels*

181 REPLIES 181

Re: Ignite TV home phone voice mail indicators

-G-
Resident Expert
Resident Expert

@seadooxp30  I don't have any updates at the moment and MWI is still broken for me, and I have also been bit too busy to actively pursue this with Rogers.  Until this gets fixed, another option is to use https://rogers.com/onlinevoicemail

 

FYI, I didn't really notice any difference (positive or negative) with the 4.2p10s2 firmware on the Technicolor XB6.  



Re: Ignite TV home phone voice mail indicators

seadooxp30
I Plan to Stick Around

@-G- 

Thanks, I already know about VM setup to get email.

Can you ping your contact again to see if he/she can expedite this issue?

4 months and 2 firmware and still not resolved

Re: Ignite TV home phone voice mail indicators

-G-
Resident Expert
Resident Expert

@seadooxp30  For ages, I was not getting ANY voicemail notifications on any of my telephones, and I was about to take this issue up again with Rogers.  Then, yesterday, I simply logged into https://rogers.com/onlinevoicemail -- I didn't play any messages, just logged in to see what messages were waiting -- and that seemed to have reset something because after I logged out, the MWI "lit" on ALL of my phones and everything seems to be working again now.

 

I'm still on firmware CGM4140COM_4.2p10s2 and my gateway has been up for more than 3 weeks now, so this didn't start working again due to an update or a reboot.

 

At the moment, I am not experiencing any telephony-related issues.  All that I can do is remain vigilant so that if MWI should stop working again, I will have something tangible (and hopefully more actionable) to report to Rogers.



Re: Ignite TV home phone voice mail indicators

seadooxp30
I Plan to Stick Around

@-G- 

I wish !!!

I did exactly what you did to see if that resolve my issue. Still the same.

I'm on same firmware as you as well.

Did you click on anything specific when you logged into call manager page?

 

Re: Ignite TV home phone voice mail indicators

-G-
Resident Expert
Resident Expert

@seadooxp30  No, I did not do anything special.  I also did not log in and manage voice through MyRogers.  I just logged into the Online Voicemail system directly at https://onlinevoicemail.rogers.com , nothing else.



Re: Ignite TV home phone voice mail indicators

seadooxp30
I Plan to Stick Around

@-G- 

You are correct!!!!!!!!

I just logged in using your link and magically everything started coming up!!!

I see WMI on now.

Lets see if it stays on!

 

Thanks again for your tip.

 

 

Re: Ignite TV home phone voice mail indicators

seadooxp30
I Plan to Stick Around

@-G- 

still broken!!!

Only works until you pick up the phone and listen to VM.

After that back to same issue! no VMI if someone calls and leave a message.

Can you tell your contact to take a look at why logging to web fixes the issue for first VM only.

 

Re: Ignite TV home phone voice mail indicators

balabustar
I've Been Here Awhile

Same problem here, went through all the suggestions, didn't get the "New voicemail" indicator back or the stuttering dial tone.... This is a serious problem to have - the only way one could "guess" there's new voicemail is to actually dial #98 and check the voicemail box... "Missed call" is the only indicator that's appearing on my Panasonic cordless phone. This is a disaster.... started right away with the Ignite setup, thankfully I didn't need the disastrous so-called "app" and just used a wired connection to 10.0.0.1 and set everything up from there....

 

This whole Ignite thing is a complete failure. I was forced into "upgrading" due to my discounted digital package expiring  recently. There's really no noticeable improvements to boast about, the quality of some of the TV programming seems better, but that's it. Internet speed is just about the same, and this whole "home phone" thing is a complete disaster.

Re: Ignite TV home phone voice mail indicators

balabustar
I've Been Here Awhile

Now, this is interesting. When calling #98 and pressing 4 for Personal Options, if you were to turn Outcall Notifications "On" by pressing "2" you're told "That feature is not available". So basically Rogers flat out tells us voicemail notifications are NOT implemented! Great job!

Re: Ignite TV home phone voice mail indicators

Hi balabustar,

I am not sure if you are a bit confused but Outcall notification is NOT the same as Voicemail Notifications.

Outcall Notification is an enhancement feature so when you are calling your voicemail box to listen to your messages, it will give you an option like "to call this number now, press 5"   its basically a "quick" way to call back someone who left you a voice mail message instead of having to hang up and call them back

voicemail notification is totally different than outcall notification



Re: Ignite TV home phone voice mail indicators

seadooxp30
I Plan to Stick Around

@-G- 

Any news from your contact at Rogers?

This issue still ongoing ...

 

Thanks

Re: Ignite TV home phone voice mail indicators

Rolm
I Plan to Stick Around

I also had this try resetting your modem I think this is what I did to fix. Just be patient and it will go away

Re: Ignite TV home phone voice mail indicators

-G-
Resident Expert
Resident Expert

@Rolm wrote:

I also had this try resetting your modem I think this is what I did to fix. Just be patient and it will go away


Rebooting the Ignite gateway will assert the correct MWI state but that should not be necessary.

 

My main problem was that callers would leave me voicemails but the message waiting indicator status would not change, on any of my phones, to alert me to new voicemails.  However, the status would update (on all phones) if I restarted my gateway, logged into onlinevoicemail.rogers.com , or dialed *98 to check my voicemail status.

 

I informed Rogers of this issue, what worked, what did not, and what (in the back-end integration between their phone switch and voicemail systems) I thought was causing the problem.  That information got logged into a ticket, escalated, and the technical teams seemed to have fixed the problem.  My Ignite Home Phone service has been working properly for the past several months now.



Re: Ignite TV home phone voice mail indicators

seadooxp30
I Plan to Stick Around

Yes, Rogers finally fixed this issue 4 months ago after almost one year!