Since I moved to ignite tv my phone only show “ you have voice mail” only until I pick up the phone.
if I pick up the phone and dial a number and put it back on the base, doesn’t show voice mail indicator any more.
i already called support and sharp rise surprise they reset my system without my permission!!
anyone have this issue when they moved to ignite tv home phone?
Solved! Solved! Go to Solution.
@seadooxp30 I don't have any updates at the moment and MWI is still broken for me, and I have also been bit too busy to actively pursue this with Rogers. Until this gets fixed, another option is to use https://rogers.com/onlinevoicemail
FYI, I didn't really notice any difference (positive or negative) with the 4.2p10s2 firmware on the Technicolor XB6.
@seadooxp30 For ages, I was not getting ANY voicemail notifications on any of my telephones, and I was about to take this issue up again with Rogers. Then, yesterday, I simply logged into https://rogers.com/onlinevoicemail -- I didn't play any messages, just logged in to see what messages were waiting -- and that seemed to have reset something because after I logged out, the MWI "lit" on ALL of my phones and everything seems to be working again now.
I'm still on firmware CGM4140COM_4.2p10s2 and my gateway has been up for more than 3 weeks now, so this didn't start working again due to an update or a reboot.
At the moment, I am not experiencing any telephony-related issues. All that I can do is remain vigilant so that if MWI should stop working again, I will have something tangible (and hopefully more actionable) to report to Rogers.
Only works until you pick up the phone and listen to VM.
After that back to same issue! no VMI if someone calls and leave a message.
Can you tell your contact to take a look at why logging to web fixes the issue for first VM only.
Same problem here, went through all the suggestions, didn't get the "New voicemail" indicator back or the stuttering dial tone.... This is a serious problem to have - the only way one could "guess" there's new voicemail is to actually dial #98 and check the voicemail box... "Missed call" is the only indicator that's appearing on my Panasonic cordless phone. This is a disaster.... started right away with the Ignite setup, thankfully I didn't need the disastrous so-called "app" and just used a wired connection to 10.0.0.1 and set everything up from there....
This whole Ignite thing is a complete failure. I was forced into "upgrading" due to my discounted digital package expiring recently. There's really no noticeable improvements to boast about, the quality of some of the TV programming seems better, but that's it. Internet speed is just about the same, and this whole "home phone" thing is a complete disaster.
Now, this is interesting. When calling #98 and pressing 4 for Personal Options, if you were to turn Outcall Notifications "On" by pressing "2" you're told "That feature is not available". So basically Rogers flat out tells us voicemail notifications are NOT implemented! Great job!
I am not sure if you are a bit confused but Outcall notification is NOT the same as Voicemail Notifications.
Outcall Notification is an enhancement feature so when you are calling your voicemail box to listen to your messages, it will give you an option like "to call this number now, press 5" its basically a "quick" way to call back someone who left you a voice mail message instead of having to hang up and call them back
voicemail notification is totally different than outcall notification
I also had this try resetting your modem I think this is what I did to fix. Just be patient and it will go away
Rebooting the Ignite gateway will assert the correct MWI state but that should not be necessary.
My main problem was that callers would leave me voicemails but the message waiting indicator status would not change, on any of my phones, to alert me to new voicemails. However, the status would update (on all phones) if I restarted my gateway, logged into onlinevoicemail.rogers.com , or dialed *98 to check my voicemail status.
I informed Rogers of this issue, what worked, what did not, and what (in the back-end integration between their phone switch and voicemail systems) I thought was causing the problem. That information got logged into a ticket, escalated, and the technical teams seemed to have fixed the problem. My Ignite Home Phone service has been working properly for the past several months now.