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Ignite TV home phone voice mail indicators

seadooxp30
I Plan to Stick Around

Since I moved to ignite tv my phone only show “ you have voice mail” only until I pick up the phone.

if I pick up the phone and dial a number and put it back on the base, doesn’t show voice mail indicator any more.

i already called support and sharp rise surprise they reset my system without my permission!!

 

anyone have this issue when they moved to ignite tv home phone?

 

*Edited Labels*

181 REPLIES 181

Re: Ignite TV home phone voice mail indicators

-G-
Resident Expert
Resident Expert

@Rolm wrote:

I also had this try resetting your modem I think this is what I did to fix. Just be patient and it will go away


Rebooting the Ignite gateway will assert the correct MWI state but that should not be necessary.

 

My main problem was that callers would leave me voicemails but the message waiting indicator status would not change, on any of my phones, to alert me to new voicemails.  However, the status would update (on all phones) if I restarted my gateway, logged into onlinevoicemail.rogers.com , or dialed *98 to check my voicemail status.

 

I informed Rogers of this issue, what worked, what did not, and what (in the back-end integration between their phone switch and voicemail systems) I thought was causing the problem.  That information got logged into a ticket, escalated, and the technical teams seemed to have fixed the problem.  My Ignite Home Phone service has been working properly for the past several months now.



Re: Ignite TV home phone voice mail indicators

seadooxp30
I Plan to Stick Around

Yes, Rogers finally fixed this issue 4 months ago after almost one year!