Ignite TV home phone voice mail indicators

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Re: Ignite TV home phone voice mail indicators


@seadooxp30 wrote:

I do get the stutter tone... 


Interesting.  I don't.  Now I need to figure out why.  I also tried turning "voicemail notifications" off, then back on again.  No change.  I still have a few more things that I need to try....

 

I was told by Rogers technician that ROGERS doesn't have Arris modem anymore and only uses Technicolor.

DO you know if that's true ????


I also heard this.  I don't think that Rogers is actively getting rid of Arris XB6 modems in the field but it sounds like the Rogers techs will only be carrying the Technicolor XB6 in their trucks going forward.



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Re: Ignite TV home phone voice mail indicators


@seadooxp30 wrote:

@-G- 

Thank  you. Hopefully Rogers listen to you.

Honestly I'm tired of complaining to Rogers about this. 

 

Appreciate your assistance.


I have started the dialog with the support teams.  Now I need to do some more testing, write up my findings and get them to the right people internally.  I'll keep you posted.



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Re: Ignite TV home phone voice mail indicators

The problem here is that users need a path beyond tech support and the moderators.  This is an engineering issue, so the short path to the solution is to engage someone on the engineering staff.  I've commented to the moderators on numerous occasions that we need engineering support in the forum.  That doesn't mean tasking an engineer to do nothing but support user issues raised in the forum, but, at the very least occasionally glance at the forum to see whats up, in terms of new or ongoing issues, ran an adhoc test to duplicate the issue and raise the appropriate paperwork to start the necessary corrective firmware changes.  One engineer, engaged in the forum can save Rogers countless hours of tech support and site visits, addressing issues that tech support has no hope of resolving, leading to frustrated customers who eventually leave due to that frustration.  Don't know, may Rogers just counts that as a cost of doing business???

 

Hopefully if @-G- has a contact within the engineering staff, that will generate some action on this.  

 

Now then, there is the issue of Comcast owning the technology which is simply rented by Rogers, Shaw and who knows who else.  If Comcast sees a suggested change as appropriate for them as well, then you might see Rogers issues fixed.  If not, Rogers customers will be out of luck. 



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Re: Ignite TV home phone voice mail indicators

@Datalink 

I agree with you 100%.

I wish someone from engineering team look at this cases.

This issue is way above reboot your modem or get new cordless phone (As suggested by Rogers tech support!)

 

@Datalink @-G- @57 You guys are doing a great job here ... Keep up the good work

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Re: Ignite TV home phone voice mail indicators

@-G- 

any update from support team?

I can do any test... have modem and Panasonic cordless and can re produce the issue very quickly!

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Re: Ignite TV home phone voice mail indicators

@seadooxp30  I ran into a setback myself.  I was doing some basic testing and now I am not getting any voicemail notifications on any of my phones anymore.  Voicemail notifications are enabled and I am receiving new voicemails, but no notifications.  However, if I change a voicemail option online, e.g. change the #rings to answer, MWI lights on all of my phones and then I also get a brief stuttered dial tone when I pick up the handset.  I have to review the notes that I plan to send to support once again, and now I also have some new issues to report.

 

From my own personal IP telephony experience, I have seen a number of frustrating voicemail integration and interoperability issues.  To me, it looks like the integration between Rogers' voicemail platform and Ignite Home Phone is somewhat fragile.  This is in addition to the issues that we are seeing with telephony implementation on the XB6-T.



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Re: Ignite TV home phone voice mail indicators

I definitely need to call tech Tech Support.

 

  • I tried turning "Message Waiting Indicator" off in the Notification options, exited voicemail, then called myself and left a voicemail message.  MWI (correctly) did not turn on.
  • I reset my Technicolor XB6.  MWI (correctly) did not turn on after the XB6-T rebooted.
  • I then turned "Message Waiting Indicator" on.  MWI turned on -- on all my phones -- so the MWI notification should be working now.
  • Called into voicemail and cleared my new messages.  MWI turned off on all phones.
  • Called myself again and left voicemail.  MWI did not turn on... even after waiting a while.  Picked up the handset and only heard a normal dial tone, not a stuttered dial tone.  Not good.

 

Now that I have an issue that Tech Support definitely needs to fix, I'll see if I can get all (XB6-T) MWI-related issues logged into the ticket for investigation.



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Re: Ignite TV home phone voice mail indicators

@-G- 

any update from Rogers?

 

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Re: Ignite TV home phone voice mail indicators

@seadooxp30  I have some progress to report.  A ticket got opened by a support specialist, who is in a different group from the usual L1/L2/L3 techs that we would normally deal with as customers, and I was talking to this person only because of another high-priority issue that we were collaborating to resolve.  Once the back-end issue that we had been discussing gets fixed, we'll switch focus to the voicemail and other telephony-related issues.



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Re: Ignite TV home phone voice mail indicators

@-G- 

Thanks for the update. Please let me know (Update this post) once you have more info or possible fix.

Its very inconvenience dealing with VM indicators around the house..

This was fixed last year and for some reason started again