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Ignite TV home phone voice mail indicators

seadooxp30
I Plan to Stick Around

Since I moved to ignite tv my phone only show “ you have voice mail” only until I pick up the phone.

if I pick up the phone and dial a number and put it back on the base, doesn’t show voice mail indicator any more.

i already called support and sharp rise surprise they reset my system without my permission!!

 

anyone have this issue when they moved to ignite tv home phone?

 

*Edited Labels*

181 REPLIES 181

Re: Ignite TV home phone voice mail indicators

Good morning @seadooxp30!

 

I understand that this issue is primarily to do with the "Voicemail Waiting" LED indicator but we still haven't confirmed whether or not you're able to successfully retrieve voicemails. If you call in to check your voicemails, does the indicator light clear?

 

Can you please confirm so we can troubleshoot accordingly? 

 

Regards,

RogersCorey

Re: Ignite TV home phone voice mail indicators

seadooxp30
I Plan to Stick Around

@RogersCorey wrote:

Good morning @seadooxp30!

 

I understand that this issue is primarily to do with the "Voicemail Waiting" LED indicator but we still haven't confirmed whether or not you're able to successfully retrieve voicemails. If you call in to check your voicemails, does the indicator light clear?

 

Can you please confirm so we can troubleshoot accordingly? 

 

Regards,

RogersCorey


Hi,

Yes I can successfully retrieve voicemails. Issue is only the indicator. (In my case the message on the LCD portion of phone "You have a voice message" )

Re: Ignite TV home phone voice mail indicators

Good morning @seadooxp30!

 

Thank you for confirming. Unfortunately, we cannot guarantee that third party equipment will be fully compatible with our network. I just wanted to be certain that you were able to retrieve voicemails.

 

Have you tried contacting Panasonic to see if they have any recommendations for their equipment?

 

Regards,

RogersCorey

Re: Ignite TV home phone voice mail indicators

seadooxp30
I Plan to Stick Around
I know you are trying to assist but this is typical of Rogers washing their hands off..
Did you see my comments about this issue from other posts?
Same 3 months old Panasonic phone used to work with Rogers cable
This is related to ignite tv home phone
Once again, I do see the message on the lcd screen that there is voice message but as soon as I pick up the phone and dial a number and put it back on the base message goes away !

Re: Ignite TV home phone voice mail indicators

After the message has disappeared, if you picked up the phone again, do you still hear the stuttering dial tone, indicating that a message is waiting.  If not, then there is definitely a problem.  If the stuttering dial tone is present but the message isn't I'd say that's an Ignite TV service issue. 

 

This looks very much like an integration problem, either with the modem, or with the backend system that runs the integrated product.  The phone standards have been in place for years, going way back when, so, contacting the phone manufacturer to solve a modem issue isn't going to help.  This needs to be reported to the XB6 project manager, whom we have yet to hear from, unless it happens to be @RogersSergio