Ignite TV flex channels

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
Showing results for 
Search instead for 
Did you mean: 
Resident Expert
Resident Expert
Posts: 1,482

Re: Ignite TV flex channels


I didn't mean to bash Rogers in any way with my last post. Bell plays the same game. Using your example of CTV SciFi, that's a Bell-owned channel... and you'll see them offer it in even their lowest-tier package. If you want a channel like Slice or Lifetime, then you'll need to get their version of "Premier".  So, saying that Bell's packages are "better built" is a matter of opinion... although my viewing habits also make Bell's channel packaging a more appealing choice for me.

It's also interesting to see what other indie TV service providers are doing as well. Some attempt to create a mid-priced bundle, that they hope will appeal to as many people as possible, in addition to a "skinny basic" and an "everything" bundle. Others start you off with a basic bundle, then you add either theme packs and/or pick 10/15/20/30/40. The indies also structure their "$10 theme packs" in such a way that you would actually want the majority of channels in that pack, not just one or two.  A lot of strategy and planning goes into building channel bundles that will appeal to customers and be profitable.


The other thing that you need to consider are the content rights that the TV service provider negotiates when they licence a channel.  Rogers, in my opinion has done a better job in this regard (e.g. with Ignite, you can usually fast forward through Restarted content, something that you cannot do with Fibe), which is good for us but that also drive up costs.


I'm still hoping that Rogers will make some changes, especially Popular to actually make it more popular.  If they do not, they could drive away customers that do not see good value (or worse, may see it as a deliberate attempt to rip them off) in how the Ignite channel bundles and options are packaged and structured.

I've Been Around
Posts: 1

Re: Ignite TV flex channels

I have tried exchanging my flex channels 4 times.  Each time it has says its saved and when I go back in to view my flex channels its the old ones.  Does anyone else have the same problem?

Posts: 25

Re: Ignite TV flex channels

Hello @sarabi1971,


Congrats on your first post. Welcome to the Community.


Sorry to hear you're having issues exchanging your Ignite TV flex channels I'd be happy to help. Did you know you can make unlimited exchanges from your flex channel poot within the first 30 days of installing your Ignite TV service, after that time you can make unlimited exchanges every 30 days?


Please send a private message to @CommunityHelps so we can get started. Not familiar with our private messaging system? No worries, click here.


We look forward to hearing from you!


Kind Regards,