Ignite TV - first impressions and a few observations

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toolcubed
I'm a Senior Contributor
Posts: 522

Re: Ignite TV - first impressions and a few observations

Ok thanks @-G- 

 

Do you suspect that could be a potential reason for my Xi6 boxes being slow over ethernet?  I know...doesn't make much sense but perhaps they're trying to connect back to the XB6 wirelessly, failing, and then defaulting to ethernet?  And now that I've typed that, I realize that would not make any sense at all.  Plus, the WiFi signal wouldn't be "weak" as it reports it is under device settings when connected over ethernet because the XB6 is right below (one floor down) the family room...about 10 ft away.  When you check your device settings (where it says ethernet, assuming you still have it connected over ethernet), does it also say "Your WiFi signal is weak..." for you?

-G-
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Re: Ignite TV - first impressions and a few observations


@toolcubed wrote:

A few more things I wanted to mention:

 

2. I'm unable to find a lot of info on this (except for one thread on these forums), but without prioritizing TV traffic, what's preventing my TV service from being interrupted if I'm downloading very large files and taking up all of my available bandwidth leaving nothing for the TV boxes?  Another Ignite customer reported this problem a while ago on these forums where his TV kept freezing whenever he maxed out his bandwidth by downloading games from Steam.  I don't know if that was every resolved or if Rogers has now made provisions to prevent this from happening.


The Ignite TV streams are not sent at a constant bitrate.  Traffic is sent in bursts and an HD stream only requires an average of 10 Mb/s of bandwidth.  As long as the set-top box receives the incoming data before its internal buffer gets exhausted, you won't notice any issues.

 

You also need to ensure that you have enough bandwidth provisioned.  If you have four set-top boxes streaming 4K channels, each consuming an average of 25Mb/s bandwidth, a 4K Netflix movie streaming, and a large file downloading, all at the same time, and you only have a 150u service, your streaming services will be impacted.

 

3. I understand that the Xi6 TV boxes are purely IP, but what I still don't understand is how they work flawlessly over 3rd party networking equipment (i.e. with the Ignite gateway bridged behind a 3rd party router).  How do the gateway and TV boxes know how to operate properly in this mode with the right TV subscription (i.e. to access all channels I'm subscribed to), etc?  What happens if I were to bring my TV box to a family member's house and connect it to their home WiFi network?  Are the serial numbers and MAC addresses of these devices registered to my account and my home address?  And if so, how do they know they're physically located at my address when it's all IP-based and IP addresses change?


The MAC addresses of your set-top boxes are registered under your TV account.  (They will only play content that your account is subscribed to and entitled to access.)  There are (potentially several) ways that Rogers can determine whether you are accessing the Ignite TV service from your own home network or from outside your home but I don't know what controls they have in place.  I don't know whether or not the Ignite TV boxes specifically check for the presence of the Ignite gateway that is also registered under your account.



-G-
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Re: Ignite TV - first impressions and a few observations


@toolcubed wrote:

Ok thanks @-G- 

 

Do you suspect that could be a potential reason for my Xi6 boxes being slow over ethernet?  I know...doesn't make much sense but perhaps they're trying to connect back to the XB6 wirelessly, failing, and then defaulting to ethernet?  And now that I've typed that, I realize that would not make any sense at all.  Plus, the WiFi signal wouldn't be "weak" as it reports it is under device settings when connected over ethernet because the XB6 is right below (one floor down) the family room...about 10 ft away.  When you check your device settings (where it says ethernet, assuming you still have it connected over ethernet), does it also say "Your WiFi signal is weak..." for you?


To be honest, I don't really know what's going on in your case... only that I am not seeing the problem of slow channel changes with my current setup.

 

I have had one of my set-top boxes connected over Ethernet ever since you reported the problem.  No issues.  It reports an "Ethernet Connection" in Settings / Device Settings / Network, and also reports a weak WiFi signal strength.  I can confirm that is NOT connected to my Wi-Fi access point.

 

If I look at my WiFi Details in the (long-press-Exit, Down Down 2) Diagnostics, it shows that WiFi is not connected.  (This is different from what I have seen before.)  I don't know whether or not the STB has an active WiFi connection to any of the hidden services on my XB6 gateway.  Unfortunately, I don't currently have a WiFi sniffer set up that I could use to confirm a connection or to check for any WiFi traffic being exchanged.



toolcubed
I'm a Senior Contributor
Posts: 522

Re: Ignite TV - first impressions and a few observations

Thanks again @-G-   Appreciate the quick and detailed responses, as always.

 

Regarding your statement:

 

"I don't know whether or not the Ignite TV boxes specifically check for the presence of the Ignite gateway that is also registered under your account."

 

That's exactly what I was wondering when I asked that question in my prior post.  With the Ignite gateway in bridge mode, I don't know how the TV boxes are checking for the presence of the gateway (if, in fact, that is how the system is meant to work).

-G-
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Re: Ignite TV - first impressions and a few observations

@toolcubed  For all I know, my Xi6 set-top boxes could also be set up to detect a Bluetooth beacon from my XB6 gateway.

 

That's exactly what I was wondering when I asked that question in my prior post.  With the Ignite gateway in bridge mode, I don't know how the TV boxes are checking for the presence of the gateway (if, in fact, that is how the system is meant to work).


There are a number of ways that an Ignite set-top box could confirm/detect the proximity of an XB6 gateway (even when Bridge Mode is enabled) and a number of ways that Rogers could detect an Ignite set-top box connecting from an unauthorized network address.  I seriously doubt that Rogers will tell us what measures they have in place to detect suspicious, unauthorized or fraudulent activity.  I don't know and I have no desire or inclination to test either.



toolcubed
I'm a Senior Contributor
Posts: 522

Re: Ignite TV - first impressions and a few observations

I know. Neither do I. I have no intentions of trying it either. I was just asking because I was legitimately curious as to how this all works. Interesting stuff!
toolcubed
I'm a Senior Contributor
Posts: 522

Re: Ignite TV - first impressions and a few observations

As I watch Ignite TV more and more, I’m noticing judder on more and more content. Some of it is so bad that my 6 year old notices it…”daddy why is this so choppy?” Lol.

I hope this is something Rogers can fix/improve in their encoders without needing to wait on Comcast for anything.
-G-
Resident Expert
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Posts: 2,369

Re: Ignite TV - first impressions and a few observations


@toolcubed wrote:
As I watch Ignite TV more and more, I’m noticing judder on more and more content. Some of it is so bad that my 6 year old notices it…”daddy why is this so choppy?” Lol.

I hope this is something Rogers can fix/improve in their encoders without needing to wait on Comcast for anything.

Yup.  99.9% of the time it's not too much of a problem but when it is, it really jumps out and smacks you hard.

 

Yes, it's fixable but upgrading encoders is EXPENSIVE.  Improving quality throughout the entire encoding pipeline will also introduce delay, and some folks are already griping about a 30-second lag.  Also, what will Comcast support?  The next question is, which channels do you upgrade first? Usually, service providers try to make sports look as good as possible... but how does Rogers feel about improving the quality of CTV Sci-Fi (Space), Crave, or any of the other movie channels?

 

If Rogers needs justification for making additional investments to improve Ignite TV, Bell may help make the business case stronger.  Looks like (after a 3 YEAR delay) they are finally getting ready to upgrade their Fibe TV platform to MediaFirst.  They are certifying an Android TV-based client to run on the Arris/CommScope VIP7802W (Wi-Fi 6-capable) set-top box and, no doubt, their focus will be on taking market share from Rogers.  (How they plan to service customers still stuck on 15Mb/s DSL when HD streams require 10Mb/s bandwidth and 4K streams require 25 is another thing.)



toolcubed
I'm a Senior Contributor
Posts: 522

Re: Ignite TV - first impressions and a few observations

Sounds like the IPTV market in Canada is going to get more competitive (from a features and quality perspective…certainly not for pricing lol). It’s exciting nonetheless.

I wouldn’t mind additional delay if it meant improved quality across the board…the delay doesn’t bother me. But I can understand and appreciate that it bothers others.
toolcubed
I'm a Senior Contributor
Posts: 522

Re: Ignite TV - first impressions and a few observations

Does anyone know what the “Zoom” option does under “Video Display” settings in the Xi6 menu? Seems like toggling it between “Full” and “None” doesn’t do anything at all…