cancel
Showing results forΒ 
Search instead forΒ 
Did you mean:Β 

Ignite TV - eero bridge/AP mode issues

dperry
I've Been Here Awhile

Question?  Maybe someone else has seen this and can help me figure it out.

 

My current setup:

 

Rogers Modem (in router mode with wifi disabled)

Connected to Eero mesh to distribute wifi in house.  Was running in bridge mode now it's now (see below)

 

Last week all my TV's just stopped working (black screen with channel overlay showing time and channel, but no picture/sound).

 

I talked to tech support and eventually turned off bridge mode on my Eero which fixed all my TV issues (almost).  So now my only issue is I can't use the netflix app.  I get a NW-2-5 error which I think means the TV can't communicate with netflix.  My PC's and table have no issues with Netflix.  Just the TV app.  Youtube on the TV does work as well.

 

I did try checking and using different DNS settings, Rogers DNS as well as 8.8.8.8 and just leaving as my Eero 192.168.0.1.  As well as Turing on and off various Eero options.


Was wondering if anyone else has encountered this?  If I change the Eero back to bridge mode (the recommended settings according to Rogers) I get back the black screens.

 

I was going to try putting my Rogers Modem ( XB6 ) into bridge mode and use just the Eero to see if that helps.  Wanted to ask first?  TV boxes are all Xi6 devices using wireless.

 

I am pretty sure since this came out of the blue that a firmware update sent to either XB6, Xi6 or the Eero cause this but am not certain and I believe I am running current on all these now.

 

Thanks,


David,

21 REPLIES 21

Re: Ignite TV - eero bridge/AP mode issues

RogersMoin
Moderator
Moderator

Hello, @dperry.

 

Welcome to the Rogers Community Forums! πŸ˜ƒ

 

Thank you for posting your query in the Community. The modem in the gateway mode and the eero in the bridge mode is the recommended setup; it's strange this set up is yielding black screen for you. 

 

@Gdkitty uses the default setup; he may have more ideas on this issue. 

 

Community - anybody else experiencing a similar issue?

 

Cheers,

RogersMoin

 

 

Re: Ignite TV - eero bridge/AP mode issues

dperry
I've Been Here Awhile
So I put my Rogers xB6 modem in gateway mode and everything works.

It will not work if in gateway mode with the Eero in bridge. It works without Netflix if both are gateway and double mating.

But at least it’s working now.

Re: Ignite TV - eero bridge/AP mode issues

Gdkitty
Resident Expert
Resident Expert

My modems (Arris) is in gateway mode at my house.
And the Eero is in bridge. 

And everything works fine. 



Re: Ignite TV - eero bridge/AP mode issues

DavidHH
I Plan to Stick Around

I had a new install done yesterday with the same default setup as Gdkitty. So far everything is working great.

I do have question though. I am trying to sign into my Modem to look at the configuration. I use the I.P. https://10.0.0.1 but cannot sign in as Admin, does any body know the password?

 

DavidHH

Re: Ignite TV - eero bridge/AP mode issues

57
Resident Expert
Resident Expert

The default URL, login and PW should be on a label on the modem.



Re: Ignite TV - eero bridge/AP mode issues

seadooxp30
I Plan to Stick Around

@DavidHH wrote:

I had a new install done yesterday with the same default setup as Gdkitty. So far everything is working great.

I do have question though. I am trying to sign into my Modem to look at the configuration. I use the I.P. https://10.0.0.1 but cannot sign in as Admin, does any body know the password?

 

DavidHH


my installer changed the password to my home number...

I changed it myself after πŸ™‚

Re: Ignite TV - eero bridge/AP mode issues

DavidHH
I Plan to Stick Around

There was a Technician at my neighbours so I went out to ask him what the default Modem password was and his response was "we do not give out that password so customers do not mess up their Network".

I guess we are not suppose to have that password. Oh well not a problem as everything is running fine right now, I was just curious.

Re: Ignite TV - eero bridge/AP mode issues

57
Resident Expert
Resident Expert

@DavidHH : Did you see post 6 of this thread?



Re: Ignite TV - eero bridge/AP mode issues

DavidHH
I Plan to Stick Around

Yes I did, but the Install Tech must have changed it because it does not work.

Re: Ignite TV - eero bridge/AP mode issues

Hello, @DavidHH

 

Welcome to the Rogers Community Forums! πŸ˜ƒ

 

I know how important it is to be able to log in to the modem to access the Admin settings in case you need to make any changes to your configuration or Wi-Fi login info. 

 

The username will be the same that is on the label of the modem. The default password will only work to set up the modem from factory default. Once a Wi-Fi network has been created the password becomes whatever the Wi-Fi password is.

 

Please give that a try and let us know if you are still having issues logging into the modem.

 

RogersTony

Re: Ignite TV - eero bridge/AP mode issues

DavidHH
I Plan to Stick Around

Thank you RogersTony for the suggestion but no luck with the Modem User name from the label and the WiFi password.

Re: Ignite TV - eero bridge/AP mode issues

57
Resident Expert
Resident Expert

How about your home phone number per post 7 of this thread?  If not, you may have to somehow reset the modem and start over.  PM the community helps people on this forum:

 

https://communityforums.rogers.com/t5/Rogers-Community-Forums-Blog/Get-to-know-your-Community-How-To...



Re: Ignite TV - eero bridge/AP mode issues

DavidHH
I Plan to Stick Around

I tried that combination also 57.

At this point I have no issues or need to be into the Modem Configuration, I just felt it could be helpful at some point if there was some Troubleshooting to do.

 

My other thought is based on a comment from Tech, is that they do have the appropriate Password and just do not share it with Homeowners who could possibly "mess things up".

 

Thank you for your feedback

DavidH

Re: Ignite TV - eero bridge/AP mode issues

tdelios
I Plan to Stick Around

@Gdkitty 

I am thinking about getting the mesh network. But Eeros said that the Arris modem needs to be in bridge mode for the Eeros to work. Looks like you are able to avoid this.

 

What is the benefit of having the modem in gateway mode and Eero in bridge mode in comparison to the other way around?

 

And did you change it yourself or can I ask the installer to do it in the same way you have it?

 

Currently, I have two Ethernet cables that each one are connected to a gigabit switch. Each gigabit switch has 4 wired devices attached to it. That is a total of 8 devices (all of which do not have WiFi capabilities).

 

The other end of the two Ethernet cables are plugged into an Ethernet port on the back of my Hitron modem.

 

If I switch to Ignite, my hitron modem is replaced with the Arris modem. The technician who came by my house to do some testing said that the Arris signal is not strong enough to carry throughout the house and I would need the Eeros Mesh Network.

 

The Eeros device only has one Ethernet port. If the Arris modem is setup in bridge mode, then I would need to buy another gigabit switch and plug the two existing Ethernet cables in the new switch and then wire another Ethernet cable from the new switch to the Eeros device.

 

My two questions:

 

1. Will the Eeros device support a daisy chain of gigabit switches that are connected to 8 network devices?

2. Is it possible to keep the two Ethernet cables connected to the Arris modem and the Eeros mesh network activated in my home?

3. If the answer is 'yes' for the second question. Can a device such as a computer/laptop that is connected to the WiFi of Eeros see any of the wired devices (ie. NAS) connected to the Arris modem on my home network?

 

 

Re: Ignite TV - eero bridge/AP mode issues

-G-
Resident Expert
Resident Expert

@tdeliosThe configuration that Rogers currently supports with Ignite TV is to have the XB6 in gateway mode and to run the eero Wi-Fi mesh in bridge mode.  With that setup, you could keep the same network topology that you currently have with the Hitron modem but you would also, unfortunately, lose some of the eero's advanced device management capabilities.

 

https://support.eero.com/hc/en-us/articles/208276903-How-do-I-bridge-my-eeros-

https://support.eero.com/hc/en-us/articles/115000825206



Re: Ignite TV - eero bridge/AP mode issues

-G- is correct.

 

The modem is left in gateway mode.   Which would leave both ports available and accessible, all on the same network.
Then the Eero is in bridge.  So its not acting as a router itself, more just as an AP.

Correct, that you do loose the more specific device management part with the Eero itself, there is the Ignite WiFi app available, which works at the router level.  Allowing device management, where you can enable/disable devices, only allow for X amount of time a day, etc.

So I dont think you would specifically have an issue in the way that you had concerns.



Re: Ignite TV - eero bridge/AP mode issues

DavidHH
I Plan to Stick Around

Gdkitty, what do you think is the Technical reason the Rogers only supports the Modem in Gateway Mode and Eero in Bridge Mode?

Do you think that eventually Rogers could support the Eero in full Gateway Mode so that we are not so limited? After all they are selling and installing the Eero Product which is a great product but limited by the configuration?

 

DavidH

Re: Ignite TV - eero bridge/AP mode issues

-G-
Resident Expert
Resident Expert

@DavidHH wrote:

Gdkitty, what do you think is the Technical reason the Rogers only supports the Modem in Gateway Mode and Eero in Bridge Mode?

Do you think that eventually Rogers could support the Eero in full Gateway Mode so that we are not so limited? After all they are selling and installing the Eero Product which is a great product but limited by the configuration?

 

DavidH


When I said "Not Supported", that's different from "Does not work."  Ignite TV is VERY flexible and will work in many different configurations.  However, Rogers will only support configurations that they have tested fully.

 

I currently have my XB6 in bridge mode.  I also have my own router (running OpenWrt) doing the routing and my own Wi-Fi mesh in bridge mode.  It all works great... but it's not a certified/supportable configuration from Rogers' perspective, nor can they test or troubleshoot this configuration.

 

So, if I ever do need to call Rogers tech support, I've set my home network up in such a way that, within a minute, I can put my XB6 into gateway mode, connect my set-top boxes directly to the XB6 in a wired configuration (and take my own gear out of the equation) and get back to a very simple setup that Rogers can fully support, test and troubleshoot.



Re: Ignite TV - eero bridge/AP mode issues

Gdkitty
Resident Expert
Resident Expert

Thats exactly it.

You CAN do other setups.  But the techs on the phone, only have a knowledge base of how to troubleshoot, on the one configuration.  

As they seem to be moving away from the Eero anyways, moving to the new pods, which will able to be directly controlled via the modem interface & the ignite internet app.



Re: Ignite TV - eero bridge/AP mode issues

lambdamax
I've Been Here Awhile

Hi!

I have a quick question...

I'm about to purchase the eero mesh system this black Friday and am thinking about bridging my XB6 ARRIS modem to it. Have you experiences any lags or degradation in wifi signal this past year since you have used yours?

Thanks!