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Ignite TV down XRE errors

Doumat
I Plan to Stick Around

Just shy of two weeks ago, Rogers updated firmware on our Ignite set-top boxes to hopefully solve a number of problems.... (we'll wait and see)    Right after the firmware upgrade we had error XRE-03010....."please contact us"   After calling Rogers Tech Support we were given instructions on how to access the wi-fi setup menu for the set-top box.  We input the wi-fi login and password information and service was restored.   The problem is that 9 out of the last 12 mornings we have the same error message come up,  and have to go through the process to type in wi-fi login and password info.   

 

We suspect Rogers is updating software almost every night and overwriting the wi-fi settings.    We have a second TV but on that one the Ignite box is connected via ethernet cable so it does not have the wi-fi issue. A Senior Tech is scheduled to visit us in two days to come and look at the various issues we are having, including this issue.     

 

Just wondering if anyone else has this issue and has figured out how to keep it from happening repeatidly .  Its frustrating !!! 

 

Thanks Doug

 

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35 REPLIES 35

Re: Ignite TV down XRE errors

RogersMaude
Moderator

Good evening Doug @Doumat,

 

Welcome to the Rogers Community! Repeatedly seeing the error code XRE-03010 can be frustrating, especially when you know you've reached out to Rogers technical support to discuss the issue.

 

That code usually has something to do with the firmware update. What troubleshooting steps have you gone through so far? Make sure to double check the coax cable on the back of the box and make sure your connections are finger tight.

 

Let us know if this is not resolved following Wednesday's Senior techninan visit! If you still find yourself running into the issue, we could look further into the issue.

 

RogersMaude

Re: Ignite TV down XRE errors

Doumat
I Plan to Stick Around

Dear Rogers Maude,

 

Did you not read my post?.    This Ignite box is connected via wi-fi and not coax cable, and coax cable does not exist  on Ignite TV.    

Re: Ignite TV down XRE errors

Hello, @Doumat.

 

I can appreciate your situation, getting errors after the firmware upgrade can be disappointing. Thank you for your continued patience. 


RogersMaude was suggesting to check the coax cable at the back of the Ignite WiFi gateway not at the Ignite TV Set-top box. Sorry for the confusion. 


Please keep us apprised on the outcome of tomorrow's tech visit. 

 

Cheers,

RogersMoin

 

 

Re: Ignite TV down XRE errors

Doumat
I Plan to Stick Around

The coax is tight - I checked again.    If is wasn’t we would have wifi issues and internet issues on the other 14 devices in out home.