We just got Rogers Ignite last week. Yesterday and today, the box in our living room has occasionally cut out completely and the tv has displayed a bright green colour. It takes a while for this to go away. According to the TV, we have a strong internet connection. Any ideas?
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It appears that one of our users was able to correct this same issue by swapping out their HDMI cable as per a suggestion by our Resident Expert @57.
I would suggest checking your HDMI cable connection first to make sure it is secure/tight. If the issue persists, try swapping it out for a new HDMI cable and monitor it.
Please let us know if this resolves your issue!
I know how difficult it must be to try to enjoy your TV service when you keep getting this green screen issue. Please answer the questions below so we can better assist you.
We look forward to your response!
Can someone explain to me how to access the setting of my box if I have a green screen?