Ignite TV cuts out, TV shows a coloured screen

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I've Been Here Awhile
Posts: 2

Ignite TV cuts out, TV shows a coloured screen

We just got Rogers Ignite last week. Yesterday and today, the box in our living room has occasionally cut out completely and the tv has displayed a bright green colour. It takes a while for this to go away. According to the TV, we have a strong internet connection.  Any ideas?

 

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Resident Expert
Resident Expert
Posts: 3,707

Re: Ignite TV cuts out, TV shows a coloured screen

A weird colour like this is almost always a poor HDMI connection. Try unplugging and replugging the HDMI cable a few times at both ends, or perhaps trying a different HDMI cable.  What HDMI cable are you using? How long is it?  Any other details regarding the cable?  



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Resident Expert
Resident Expert
Posts: 3,707

Re: Ignite TV cuts out, TV shows a coloured screen

A weird colour like this is almost always a poor HDMI connection. Try unplugging and replugging the HDMI cable a few times at both ends, or perhaps trying a different HDMI cable.  What HDMI cable are you using? How long is it?  Any other details regarding the cable?  



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Moderator
Moderator
Posts: 1,861

Re: Ignite TV cuts out, TV shows a coloured screen

Hello, @Cmcp2018.

 

Welcome to the Rogers Community Forums! 🙂

 

Have you tried reseating the HDMI cable as suggested by @57? Hopefully, the issue has resolved. 

 

Please keep us apprised!

 

Cheers,

RogersMoin

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I've Been Here Awhile
Posts: 2

Re: Ignite TV cuts out, TV shows a coloured screen

We replaced the HDMI cable with a new one yesterday and so far, so good! Thanks for your help.
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I've Been Around
Posts: 1

Re: Ignite TV cuts out, TV shows a coloured screen

Why does a green screen and no sound often prevail after auto. update ???

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Moderator
Moderator
Posts: 642

Re: Ignite TV cuts out, TV shows a coloured screen

Hi @sjbcss,

 

Thanks for posting your query in our Rogers Community Forums! 

 

It appears that one of our users was able to correct this same issue by swapping out their HDMI cable as per a suggestion by our Resident Expert @57.

 

I would suggest checking your HDMI cable connection first to make sure it is secure/tight. If the issue persists, try swapping it out for a new HDMI cable and monitor it. 

 

Please let us know if this resolves your issue! 

 

Kind regards,

RogersLaura

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I've Been Here Awhile
Posts: 3

Re: Ignite TV cuts out, TV shows a coloured screen

I have changed cables, re-seated cables, changed boxes, all to no avail. The daily updating process produces the green screen/no sound result, periodically, and only another update on any other given day, will fix the issue.
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Moderator
Moderator
Posts: 1,055

Re: Ignite TV cuts out, TV shows a coloured screen

Hello, @jacoblucas

 

I know how difficult it must be to try to enjoy your TV service when you keep getting this green screen issue. Please answer the questions below so we can better assist you.

  • Can you let us know what type of TV you are using?
  • Does this only happen on one TV or multiple TV's?

We look forward to your response!

 

RogersTony