Ignite TV cuts out, TV shows a coloured screen

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I've Been Here Awhile
Posts: 2

Ignite TV cuts out, TV shows a coloured screen

We just got Rogers Ignite last week. Yesterday and today, the box in our living room has occasionally cut out completely and the tv has displayed a bright green colour. It takes a while for this to go away. According to the TV, we have a strong internet connection.  Any ideas?

 

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Resident Expert
Resident Expert
Posts: 2,702

Re: Ignite TV cuts out, TV shows a coloured screen

A weird colour like this is almost always a poor HDMI connection. Try unplugging and replugging the HDMI cable a few times at both ends, or perhaps trying a different HDMI cable.  What HDMI cable are you using? How long is it?  Any other details regarding the cable?  



Moderator
Moderator
Posts: 1,438

Re: Ignite TV cuts out, TV shows a coloured screen

Hello, @Cmcp2018.

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Have you tried reseating the HDMI cable as suggested by @57? Hopefully, the issue has resolved. 

 

Please keep us apprised!

 

Cheers,

RogersMoin

I've Been Here Awhile
Posts: 2

Re: Ignite TV cuts out, TV shows a coloured screen

We replaced the HDMI cable with a new one yesterday and so far, so good! Thanks for your help.