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Ignite TV - channel access issues on my laptop

Chuck59
I've been here awhile

For reasons unknown, when I log into the Ignite TV site from my HP laptop, it will not allow me to stream certain channels.  I get a message that tells me that I must be logged into "my home wifi" in order to watch the program "due to copyright" regulations?  I am logged into my home Rogers Wifi in my home...have no clue why this is happening?  I can watch the Channels on my TV, IPhone, IPadbut the laptop causes me all kinds of issues?  I did chat with Customer Services for about 1.5 hours last week,  They indicated that they would need to push the issue up to "engineering" for resolution.  Two days later, a received a text from Rogers telling me they couldn't solve the issue...sorry.  Unsat...there has to be a fix otherwise the "Anywhere, Anytime" line is less than forthcoming.

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Re: Ignite TV - channel access issues on my laptop

Chuck59
I've been here awhile

Thanks.  I just turned off my Norton VPN...problem solved.

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Re: Ignite TV - channel access issues on my laptop

57
Resident Expert
Resident Expert

It may be due to IP Address Geolocation. See the following thread on the topic:

 

https://communityforums.rogers.com/t5/Ignite-TV/Can-t-Watch-Ignite-TV-App-Outside-The-House/m-p/5040...

 

You can confirm if you go to "What is my IP" or similar website:

 

https://whatismyipaddress.com/

 

https://www.iplocation.net/find-ip-address

 

About IP:

 

https://lxcenter.org/why-does-my-ip-address-show-a-different-city-wrong-location/

Re: Ignite TV - channel access issues on my laptop

Chuck59
I've been here awhile

Thanks.  I just turned off my Norton VPN...problem solved.

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