11-24-2020 02:02 PM - edited 11-24-2020 02:32 PM
Occasionally when signing into Ignite TV via desktop Chrome or Edge browser (Windows10), I'm getting the following message:
Whitelabel Error Page
This application has no explicit mapping for /error, so you are seeing this as a fallback.
11-25-2020 08:18 AM
Greetings and welcome to our Community @nickh7!
That's definitely a weird error that I would like to further investigate. Since it's intermittent and there are seemingly no troubleshooting steps you can take to resolve it, it's most likely that we'll have to escalate a ticket to have this investigated at length.
Please PM us @CommunityHelps so that I may look into this for you. If you're unfamiliar with our private messaging system, please check out our blog here for more info.
Regards,
RogersCorey
11-26-2020 09:09 AM
11-27-2020 09:23 AM
Hello, @Displacednewfie
Welcome to the Rogers Community Forums!
Thank you for posting your concern. I know how important it is to be able to access the Ignite TV service via your computer, I stream a lot of TV on my computer also.
Have you tried all of the troubleshooting steps reported by the OP? If yes, please feel free to send us a private message using the steps outlined by RogersCorey in the post above yours.
RogersTony
04-15-2021 11:08 PM
04-16-2021 09:52 AM
04-16-2021 07:08 PM
04-17-2021 04:20 AM