@RogersZia How many support tickets need to be opened to get this fixed? Are any tickets open/active and assigned to a developer/support team or are they just getting closed as either a duplicate or with a status of invalid/won't fix?
My fear is that Google considers the current behaviour normal and has no intention of fixing this problem.
...but this affects 100% of boxes with the noted build, which is likely 100% of all newer Xi6 boxes.
Presumably that's a pretty big number of impacted customers?
Weird how it started working for you @Dennis101, because all 3 of my XiT boxes still have the issue since I reported this about a month ago.
I wonder if the fix is rolling out to only a subset of boxes?
Everytime I press the back button it doesnt do anything. All it does is bring up a tray of recommended videos. How do I make the back button actually work...
There is another thread going on about this right now, which confirms that it is pretty global right now the problem.
Seems like this broke in one of the last updates.
Unfortunately, rogers doesnt directly write the software for these boxes, the tech is 'rented' from Comcast, so Rogers will have to wait for them to fix it.