06-19-2020 10:13 AM
@whatever2000 I have seen this as well and the issue has also been discussed in another thread and reported to Rogers.
06-19-2020 11:02 AM
06-19-2020 11:44 AM
@whatever2000 No worries, and welcome to the Community!
It looks like it's just a small bug but still very annoying. The Back button works properly in other parts of the app, and the app does respond to the button while playing videos but performs the same action as pressing OK/Select.
06-21-2020 10:30 AM
Yep, I started that other thread. I have a case opened with Rogers, and received an update that they are still working on it. This likely has to be coordinated with ComCast.
The workaround for now is to scroll down the list of all recommended videos, and eventually a Home option is offered.
06-21-2020 05:18 PM
06-22-2020 03:48 PM
Hello, @robtoe, @Dan1963 & Community
I know just how frustrating this issue has become for many users. I use YouTube often myself.
We have had reports of some users noticing this issue was resolved but there are also reports of users who still have the issue. Results are mixed at this time and we are working towards a permanent fix. We have been advised that some users have noticed an improvement after resetting the app by following the steps outlined in Post 6 of this thread.
If resetting the app works for you please update the Community with your findings.
RogersTony
06-22-2020 09:00 PM
06-22-2020 10:49 PM
Mine does that too now...Rogers junk again?.
06-22-2020 11:49 PM
Same issue here in Hamilton. I have attempted to reset the box and app with no results. Hopefully rogers or youtube can fix this issue soon.
06-23-2020 11:36 PM
@Dan1963 and @Dennis101 ,
Welcome to the Rogers Community Forums! Thank you for trying the troubleshooting steps as listed in post 6. Please reach out to us via PM @CommunityHelps so we can create a ticket for you. You can learn more about our PM system from the How to Send a Private Message blog.
@danno100, have you tried resetting the YouTube app through the YouTube settings? Please keep us posted.
RogersZia