Tried to start YouTube about an hour ago, and I got a message around "we're having problems with this app", or something similar.
Attempted to launch it a few minutes later, and it started successfully. However, assuming an update was made to the app, it looks like a bug was introduced: the [back arrow] on the remote no longer exits you from the current video, back to your Home or main navigation area.
It's a bit hard to explain, but if you're watching a video, we've been hitting the back arrow to back out, and choose from the Home area - this no longer does anything.
I got a reality check just now from my kids, who use this non-stop, and indeed there is no longer a way to get back Home, other than exiting the app, and restarting it.
I have tried on all 3 Ignite boxes, and all show the same behavior. I even restarted one box, but no change.
Anyone else noticing this? If a change was made, please revert.
I have exactly the same issue. Extremely irritating.
How could you have missed this Rogers?
Yep, aware that Rogers takes this all from Comcast, but my venue for reporting issues is via Rogers, who in turn surely have a channel back to source.
I believe I am already referring to the LAST button, which is unlabelled on newer remotes (left pointing arrow), and is to the left of the Voice Command and INFO buttons. Up until yesterday it was a "up one level" command, which stopped in YouTube last night.
As a workaround, you can return to the Home menu in YouTube currently by scrolling down through the entire list of recommended videos, and a Home option eventually occurs there, but takes much longer.
Created a ticket with Rogers, and they can repro themselves. They are working on it.
@pturnA warm welcome to the Rogers Community Forums! Thanks for your first post here!
@robtoe I'm glad you reached out to us and created a ticket to investigate this issue.
As a possible solution and troubleshooting step. Are you able to go into YouTube settings and reset your YouTube app? Please let us know if this resolves it for you.
I hope this helps!
Same issue here. Really limits the usability of the app.
For the past week or so, the back button on the Youtube app no longer exits the current video that's playing.
The back button works on regular TV, Netflix and in the Guide. There is no issue with the physical button. I had the new Ignite TV box for just over 2 months.
I have done the following:
- unplugged the ignite tv box for 60 seconds
- removed that batteries from the remote for 60 seconds
Steps to reproduce:
1. Launch Youtube
2. Select account to view
3. Play a video to watch
4. Press the back button (left arrow button) to exit the video
Result: Display the on-screen video controls of the video
Expected: Return to listings