Ignite TV Yellow/Green Screen issue on RCA TV

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I Plan to Stick Around
Posts: 59

Re: Ignite TV Yellow/Green Screen issue on RCA TV

The incompetence seems to be increasing. My TV is still the same (maybe even a bit worse), but update time is still 2/14/20. Rogers tells me " the firmware is being deployed by batches, therefore, my Ignite TV Box might not have received the update yet. Please wait a little longer and you can follow up with us again tomorrow if your box hasn't received the update."

Please let me know if yours improves.

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Resident Expert
Resident Expert
Posts: 3,423

Re: Ignite TV Yellow/Green Screen issue on RCA TV


@scouternorm wrote:
My TV doesn't do firmware updates. 

Most electronics can do firmware updates. Some do it automatically. Some do it when you ask it to.  Depends on the user settings in the TV.



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I Plan to Stick Around
Posts: 59

Re: Ignite TV Yellow/Green Screen issue on RCA TV

so yesterday, I was searching on an Xfinity forum (Comcast's Ignite) for others with similar issues. Found a fix that many said had worked, so I tried it. I set Power Saver to 'on' in the box, and changed resolution to 1080i. This didn't immediately fix anything, but today, when I turned the box & TV on, my TV was back to normal. Another thing: prior to today, when trying to set my TV to the optimal 4K resolution of 2060p, the Ignite box gave a message saying that it wasn't supported. Today, I was able to set it to 2060p. I still have power save on. I asked Rogers if Comcast had done anything, and they don't know! This after telling me that a text message would be sent once the issue was resolved. So much for that.

 

So, I still don't know if I fixed it, or Comcast did a firmware update, or rollback. The box still has the same timestamp as before 2/14/20. Anyway, I hope that this is a permanent fix! Now I just have to get some monetary relief for the 3-1/2 weeks I wasn't able to watch TV.  

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I'm Here A Lot
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Re: Ignite TV Yellow/Green Screen issue on RCA TV

Mine is working again too! I didn’t change anything.
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I'm Here A Lot
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Re: Ignite TV Yellow/Green Screen issue on RCA TV

As well I can now select 4K for resolution settings and I couldn’t before.
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I Plan to Stick Around
Posts: 59

Re: Ignite TV Yellow/Green Screen issue on RCA TV

later today, when I switched input ports from a gaming system, the screen went all fuzzy & made popping noises. After it finally settled down, I changed it back to 1980p. I shut it down but when I restarted, the fuzzy screen goes on and off, and that's all I get. So much for that fix!
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I Plan to Stick Around
Posts: 59

Re: Ignite TV Yellow/Green Screen issue on RCA TV

after unplugging the box & waiting 10 seconds, and starting it again, my TV is fine again. I hope that this is not the start of another problem with Ignite.
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I Plan to Stick Around
Posts: 59

Re: Ignite TV Yellow/Green Screen issue on RCA TV

This morning I had the same problem- screen is snow & crackling noises. The fix was to unplug the box & start it again. But that's a pain. I also did a system refresh, and right now it's fine. I pray that this is not the start of another issue to do with my RCA TV. Here's what the screen looked like at start up:My screen this morningMy screen this morning

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I Plan to Stick Around
Posts: 59

Re: Ignite TV Yellow/Green Screen issue on RCA TV

I just advised Rogers Facebook team of this: "OK, so today, the RCA TV keeps doing the same. The screen is all snowy, fades in & out, and makes popping noises. If I unplug the power to the box & restart it, it is fine, but this is not how I want to have to do to enjoy watching my TV. It's obviously another issue with the box. The firmware update on Mar 2nd or 3rd fixed the yellow/green screen, but now it is this. Please contact your 3rd party vendor (Comcast) & advise them of this."

Hopefully this is not the start of more problems with what Comcast does with firmware updates. I will keep everyone advised on what happens.

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Re: Ignite TV Yellow/Green Screen issue on RCA TV

I just can't believe this! Today, my TV is back to the yellow/green screen again. my TV is an RCA 58" that worked great from 12/31/19 until about 2/10/20, just to bring everyone up to date. I had no luck with Rogers/Comcast fixing this problem, which they acknowledges as strictly theirs, until it started working again on Mar 4th. I had tried my own 'fix' on Mar 3rd, from a Comcast forum dealing with this issue. I changed the Power Saving from 'off' to 'on', and lowered the res to 1080i. The next morning my TV had a picture again! Rogers, when contacted, said it must have been a firmware update on the box by Comcast. Later on the 4th, the screen went all snowy & made crackling noises and seemed to be cycling. The 'fix' was to re-boot the box. That lasted until Mar 6th, when a re-boot wouldn't even fix it, but changing to a different HDMI port did fix it. Rogers asked me to set the Power Savings to 'off', and I finished watching TV until 8 last night. And now the same original problem is back. When looking at the 'about' in settings, it now shows an update at 2/26/20, where before it said 2/14/20.  How about the rest of you that had RCA problems? Have they returned?