Update: problem solved. I got a new hub this morning and it is working great.
Old modem had nothing exceptional in any of the logs. The only consistent sign of problems was that the wireless up time (which you can find on your hub portal 10.0.0.1 gateway->hardware->wireless would never be more than few hours old.
This is beyond frustrating. I just switched from Rogers to Rogers Ignite about three weeks ago, and since the very first day, the WIFI signal has been dropping about every two to four hours, and disappearing for five minutes. After countless calls and live chats with Rogers Support, and even after receiving three wifi pods, the issue still exists.
I have rebooted the modem countless times, relocated the modem, reset all devices, and yet, nothing.
Even when my phone is two feet away from the modem, the wifi signal disappears.
I asked Rogers if I could return to my previous Internet system and, apparently, that is not an option.
They sent me a new Ignite modem.... no improvement.
At this rate I am going to switch to Bell Fibe if nothing else can be done.
Has anyone else experienced this issue, and, more importantly, have you been able to resolve it?
We've had the same issue from the sounds of it. Our modem/Gateway drops everything every 30 seconds or so. TV goes dark, internet connections lost and about 15 seconds later the modem goes flashing orange. We've had 4 techs to our house.