Ignite TV - WiFi Disconnects Randomly

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I've Been Here Awhile
Posts: 4

Re: Ignite TV - WiFi Disconnects Randomly

This happens to me regularly. I'll go days with no interruptions, then suddenly the WiFi goes off repeatedly, usually for a few minutes (sometimes up to 4 or 5 minutes). This can happen numerous times before it stops and normal WiFi service resumes. It's not my equipment (I've tried all the tricks). Problem is, when Rogers WiFi goes out, everything goes out: TV, home phone, internet, etc. One thing I'll say about Bell: I had their WiFi/cable/home phone bundle for two years. Number of times my WiFi went out in that period: Zero. With Rogers, I've lost count. Sigh.

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Resident Expert
Resident Expert
Posts: 1,031

Re: Ignite TV - WiFi Disconnects Randomly


@aehunt wrote:

Problem is, when Rogers WiFi goes out, everything goes out: TV, home phone, internet, etc. One thing I'll say about Bell: I had their WiFi/cable/home phone bundle for two years. Number of times my WiFi went out in that period: Zero. With Rogers, I've lost count. Sigh.


If you are losing Home Phone, then the problem is not with your Wi-Fi but with either your XB6 Gateway or some issue affecting your Rogers Internet service.

 

When installed correctly, I don't think that Rogers' Wi-Fi solutions are any better or worse than what you get from Bell, or even your own equipment.  The problem is that people now depend on Wi-Fi for more and more things, and the situation gets worse when they deploy solutions to expand and improve Wi-Fi coverage in their homes but lack the technical knowledge of how to implement those solutions in such a way that they minimize the impact on the surrounding environment.  My Wi-Fi is normally rock-solid stable... until one of my neighbours makes a change to their Wi-Fi setup that, in turn, (sometimes severely) impacts the stability of my Wi-Fi.



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I've Been Here Awhile
Posts: 2

Re: Ignite TV - WiFi Disconnects Randomly

My ignite internet and tv keeps going off. And my wifi extender starts flashing. How do I resolve this issue

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Resident Expert
Resident Expert
Posts: 14,214

Re: Ignite TV - WiFi Disconnects Randomly

Your own extender? or rogers supplied one?

Sounds like the extender is loosing communication with the others/base



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I've Been Here Awhile
Posts: 4

Re: Ignite TV - WiFi Disconnects Randomly

Actually, as impossible as it is to believe, my Rogers WiFi has gotten even worse since my previous post. It goes out even more frequently, and for longer times. I've had technicians come out to the house (I'm now the proud owner of three "pods" that seem to do absolutely nothing), and I've tried every trick in the book (unplugging the modem, etc. etc.). My WiFi service is beyond appalling. And far from cheap. Bell is looking a lot more appealing. I hate to go back, but the disruptions are too numerous and really a pain.

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Resident Expert
Resident Expert
Posts: 1,031

Re: Ignite TV - WiFi Disconnects Randomly

@aehunt  Did the Rogers techs ever try swapping out the XB6 Modem/Gateway, and did they troubleshoot the problem in the evening when Wi-Fi activity in your area is likely to be at its peak?  Are you seeing disconnects with all Wi-Fi devices or just with the Xi6 set-top boxes?  Were things working fine when the Rogers techs left?

 

As for Wi-Fi itself, any one of a number of factors could cause poor performance and instability: https://arstechnica.com/information-technology/2017/03/802-eleventy-what-a-deep-dive-into-why-wi-fi-...

Your current situation could also have taken a turn for the worse due to your neighbours doing all of the wrong things in an attempt to fix their own Wi-Fi issues.



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I Plan to Stick Around
Posts: 50

Re: Ignite TV - WiFi Disconnects Randomly

I'm kind of seeing something similar to this but not as drastic, yet.  Watching TV last night the signal would seem to disconnect every couple of minutes for 10-20 seconds at a time.  Checking the network properties it looked like the TV box in my living room (main floor, with pod in the same room) was connecting up to my pod in the master bedroom.  Resetting the box got it to connect to the pod less than 10 feet away and the problem seemed to go away for a bit, but would return a few hours later.

 

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I've Been Around
Posts: 1

Re: Ignite TV - WiFi Disconnects Randomly

My t.v cell phone and computer randomly lose wifi connection

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I've Been Around
Posts: 1

Re: Ignite TV - WiFi Disconnects Randomly

Well I guess I am not the only person with troubles.We switched to Ignite 2 weeks ago.Since then the wifi stops working every 2 hrs sometimes longer sometimes shorter.About 5 mins later it is back on.We lose internet and all tv's.We did NOT have this problem with our old Rogers system.Does anyone have a solution to this or am I just going to throw it on the front lawn and try to get my old system back.Had enough!

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Moderator
Moderator
Posts: 1,125

Re: Ignite TV - WiFi Disconnects Randomly

Hello @Sydney01 and welcome to the Rogers Community Forums.

 

I realize how frustrating interrupted service can be. Has anything changed prior to this issue occurring? Like relocating the modem or adding a cordless phone base close to the modem etc. Have you had a chance to speak to technical support about this or have had a tech out?

 

We can run some tests on our end to ascertain what the cause may be. Please reach out to us via PM @CommunityHelps and we'll be happy to help. You can find details about our private messaging in this blog.

 

 

 

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