Ignite TV - WiFi Disconnects Randomly

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I've Been Here Awhile
Posts: 2

Re: Ignite TV - WiFi Disconnects Randomly

This happens to me regularly. I'll go days with no interruptions, then suddenly the WiFi goes off repeatedly, usually for a few minutes (sometimes up to 4 or 5 minutes). This can happen numerous times before it stops and normal WiFi service resumes. It's not my equipment (I've tried all the tricks). Problem is, when Rogers WiFi goes out, everything goes out: TV, home phone, internet, etc. One thing I'll say about Bell: I had their WiFi/cable/home phone bundle for two years. Number of times my WiFi went out in that period: Zero. With Rogers, I've lost count. Sigh.

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Resident Expert
Resident Expert
Posts: 287

Re: Ignite TV - WiFi Disconnects Randomly


@aehunt wrote:

Problem is, when Rogers WiFi goes out, everything goes out: TV, home phone, internet, etc. One thing I'll say about Bell: I had their WiFi/cable/home phone bundle for two years. Number of times my WiFi went out in that period: Zero. With Rogers, I've lost count. Sigh.


If you are losing Home Phone, then the problem is not with your Wi-Fi but with either your XB6 Gateway or some issue affecting your Rogers Internet service.

 

When installed correctly, I don't think that Rogers' Wi-Fi solutions are any better or worse than what you get from Bell, or even your own equipment.  The problem is that people now depend on Wi-Fi for more and more things, and the situation gets worse when they deploy solutions to expand and improve Wi-Fi coverage in their homes but lack the technical knowledge of how to implement those solutions in such a way that they minimize the impact on the surrounding environment.  My Wi-Fi is normally rock-solid stable... until one of my neighbours makes a change to their Wi-Fi setup that, in turn, (sometimes severely) impacts the stability of my Wi-Fi.



I've Been Here Awhile
Posts: 2

Re: Ignite TV - WiFi Disconnects Randomly

My ignite internet and tv keeps going off. And my wifi extender starts flashing. How do I resolve this issue

Resident Expert
Resident Expert
Posts: 14,033

Re: Ignite TV - WiFi Disconnects Randomly

Your own extender? or rogers supplied one?

Sounds like the extender is loosing communication with the others/base



I've Been Here Awhile
Posts: 2

Re: Ignite TV - WiFi Disconnects Randomly

Actually, as impossible as it is to believe, my Rogers WiFi has gotten even worse since my previous post. It goes out even more frequently, and for longer times. I've had technicians come out to the house (I'm now the proud owner of three "pods" that seem to do absolutely nothing), and I've tried every trick in the book (unplugging the modem, etc. etc.). My WiFi service is beyond appalling. And far from cheap. Bell is looking a lot more appealing. I hate to go back, but the disruptions are too numerous and really a pain.