Ignite TV Web Portal Not Accessible

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Montrlboy10201
I Plan to Stick Around
Posts: 10

Re: Ignite TV Web Portal Not Accessible

The best person to talk with would be RogersTony, but I use the ignite TV portal website on my laptop access at ignitetv.rogers.com have you tried using the portal website?
kristinlynnie
I've Been Here Awhile
Posts: 3

Re: Ignite TV Web Portal Not Accessible

That is the portal that I am trying to access and I get the error message.

Should I contact RogersTony directly?

Thanks Montrlboy10201.

 

Kristin

Montrlboy10201
I Plan to Stick Around
Posts: 10

Re: Ignite TV Web Portal Not Accessible

Yes either way, message him directly or tag RogersTony he was the one that helped me with the same problem and it fixed my WiFi hub app as well after he helped me.
Montrlboy10201
I Plan to Stick Around
Posts: 10

Re: Ignite TV Web Portal Not Accessible

Your welcome Kristin I'm happy to help.
RogersCorey
Moderator
Moderator
Posts: 1,462

Re: Ignite TV Web Portal Not Accessible

Hello @kristinlynnie!

 

Do you happen to have access to another computer to test this on? If clearing cache and other browsers don't work on one computer and we can reproduce the issue on another computer, then we know for certain it isn't a browser issue.

 

If using another computer results in no change, please PM us @CommunityHelps. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

kristinlynnie
I've Been Here Awhile
Posts: 3

Re: Ignite TV Web Portal Not Accessible

Yes, I tested on 2 other laptop computers other than my own and two browsers on each and I still got the same error.

 

I will PM @CommunityHelps.

 

Thanks RogerCorey 

mike881881881
I'm Here A Lot
Posts: 5

Re: Ignite TV Web Portal Not Accessible

ignitetv.rogers.com Stopped Working around 5pm:

Can anyone login to https://ignitetv.rogers.com  ?

 

 

mike881881881
I'm Here A Lot
Posts: 5

Re: Ignite TV Web Portal Not Accessible

It's working now.