I also cannot access Rogers Ignite TV on any browser on Mac (Chrome, Incognito, Firefox, Safari... used to be able to do so before, there has been an outage in my area and had to call to have my boxes rebooted/resynced, now cannot access ignitetv.rogers.com on Apple devices). I get this error message:
Please clear your browser's cache
Sorry, we're having some trouble. Please clear your browser's cache and then refresh this page.
Mac OS Mojave
Certainly an interesting predicament! I haven't come across this particular concern with apple devices specifically, but it is something I'm going to look into and work on testing. Are you able to confirm if the same issue occurs on an iPhone and/or iPad impacting all apple devices? Or does this only occur on your mac?
Right, but no idea how to fix it... making the service.... useless to me. Part of why we invested in this system was because the option to watch on the Mac in my office... It worked fine last month. Now we just get the endless clear cache message no matter what we do, and support is... well... unsupportive. Pls advise as to the fix as this is really frustrating
Good evening @Bella78,
Thank you for joining the Rogers Community!
Sorry to hear you're having issues accessing the Ignite TV web portal. We definitely want to help you resolve it!
What troubleshooting steps have you performed so far?
Firstly, I would recommend you to reboot your modem. Resetting your Ignite WiFi Gateway (XB6) is a simple troubleshooting technique for solving common internet problems. Below are two different methods for resetting your Ignite WiFi Gateway:
Reset Using the Gateway’s Reset Button:
Reset Using a Web Browser:
1. While connected to your WiFi network, open an internet browser on your computer or device.
2. Enter https://10.0.0.1 and hit Enter.
3. Sign in with the following information:
4. Select Troubleshooting.
5. Select Reset/Restore Gateway.
6. Select the following reset options:
Are you able to access the Ignite TV web portal on any other Apple devices?
Looking forward to your reply!
Thank you for joining this conversation and sharing your experience with the Community. We are discussing a similar situation in a different thread. It could be an issue with the DNS servers, let us know if you are using your own router. You can also check the last post of the thread, Message 52.
Hi Andy I'm having the same issue regarding the Portal using the Chrome browser Version 87.0.4280.88 (Official Build) (64-bit), and have had issues website says that "it looks like I don't have Rogers Ignite Services", I have had it since October of 2020. I do use the Ignite TV app with no issues on my android phone, but it is an inconvenience.
Thanks so much for providing us with the info. It is quite strange that the app is working but the website version is not. I see that you have also been having issues with the Ignite WiFi Hub app. These issues may be related to a MyRogers profile issue.
As per the previous thread, please send us a private message @CommunityHelps so we can take a closer look.
Not familiar with our private messaging system? No worries, click here.