Which other features are you talking about?
Only other major thing I can think of off the top of my head, is no Guest Network for the wireless..
Generally Ignite has the same if not MORE features than the previous boxes.
If there is a particular one, Someone might be able to direct you to how/where its done now.
@crockbucket69 wrote:
...when you are switched to Ignite.
No one is switched to Ignite. It's a customer's final decision. With any offering from any service provider, there are always going to be features that are different from what you're using currently. There are many threads here discussing IgniteTV, however, here's a thread discussing the major differences between IgniteTV and Digital Cable. There are also many differences between Fibe, BellTV, Shaw Direct, etc.
Certainly IgniteTV can be improved and is being improved all the time with rollouts of new technology/firmware. The customer needs to take some responsibility for their decisions.
It's pretty rare that someone tells anyone what a product "doesn't do". 😉 If there's a feature that is important, then it's incumbent on one to research that feature to see if it's available. One can never assume anything these days. I agree that there can be some surprises when switching to IgniteTV, however, there are not many showstoppers.
@57 wrote:
It's pretty rare that someone tells anyone what a product "doesn't do". 😉 If there's a feature that is important, then it's incumbent on one to research that feature to see if it's available. One can never assume anything these days. I agree that there can be some surprises when switching to IgniteTV, however, there are not many showstoppers.
Agreed.
Its like when you buy a NEW car and discover the NEW car does not have heated seats but your old one did and getting upset about it. Sales people generally do NOT tell you what you DONT get, this is a question the customer must ask the sales person and say "Hey, my old car has heated seats, does this new car I'm buying come with them?" Its also the same as asking, "Hey, my Rogers Digital home phone has TV Call display, If I Sign up for this Ignite Home Phone, will I get TV Call Display?" Then they will look up their reference document, and find out and tell you "No, unfortunately it does NOT have it at this time" this is how it works not just with Rogers but with Any Product people buy.
Its not the customers fault, IMHO..
I think many people on the sales/systems side, and not necessarily TRAINED in the differences, what is missing, etc.
Which should not be difficult, as its not a huge list.
Thats completely on rogers side.
But as others have said as well, a user need to ask the questions too.
IF they ask if nothing is missing.. and told yes... well thats one thing.
But if they ASSUME its identical? thats another.
I am a customer as much as anyone else.. I am NOT a rogers employee.
but from experience.. i dont leave ANYTHING to chance.. i make sure to ask every possible question before I switch.
I just switched a phone plan last weekend on my wifes... and asked probably about 15 questions/confirmations, before having them flip the switch on it.
Unfortunately, it has been seen here quite often, that there are many users who do not pay enough attention to their service, the details, and then in the end the consequences.
Heck.. look back at the Analog TV cut off. It was posted in the bill for almost 2 years prior to the shut down.
How many people came on here freaking out it was gone.. and in that 2 years never once looked at the WHOLE bill to see the notifications?
@57 wrote:
It's pretty rare that someone tells anyone what a product "doesn't do". 😉 If there's a feature that is important, then it's incumbent on one to research that feature to see if it's available. One can never assume anything these days. I agree that there can be some surprises when switching to IgniteTV, however, there are not many showstoppers.
I just went through the initial confirmation emails that I received when I signed up for Ignite TV. One of them, "Subject: Rogers Ignite TV Bundle Info", contained the following:
Ignite TV Bundle Info
- NO TV CALL DISPLAY
- NO LOBBY CAMERAS WITH THE IGNITE
The BOLD, ALL CAPS was their formatting. They also pointed out (quoted phrases copied verbatim) that, "the tvs are required to be HDMI accessible", "the cable boxes are very small and do not have a time display", and "Ignite TV Bundle does not have any battery back up, if power is out, so is all your services, or if the internet is". They also said, "you will have access to Netflix (if you have an account with Netflix, not provided by Rogers)", along with a few other details and limitations.
That was back in spring, 2019, so the sign-up experience may have changed since then... but kudos to Rogers for pointing all of that out at the time.
that is great for pointing this out -G-, but one problem is who actually reads the confirmation emails? i bet no one reads them, except people like you and me really, lol
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