Ignite TV - Slow WiFi Speeds

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I'm Here A Lot
Posts: 6

Ignite TV - Slow WiFi Speeds

500mbps ignite internet is at 30/20 wifi, >500mbps ethernet

 

Hey, we are on the ignite 500/20mbps ignite TV plan which was installed recently. The only problem we have is that the router is giving 30/20 wifi speeds, while Ethernet is more than 500/20 (what we are supposed to be getting). In addition, Google Wifi (not in bridge mode, yet) says it is getting the correct Ethernet speeds, but even the devices connected to Google Wifi only get about 60mbps down.

Why do you guys think this is? There are about 4 active devices, in the same room as the router. I know Ethernet is much faster than wifi, but wouldn't wifi be at least 100mbps?

 

*Added Labels*

 

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Posts: 1,845

Re: Ignite TV - Slow WiFi Speeds

Hello, @forumuser201.

 

Thank you for posting your query in the Community. Such low speed on WiFi indicates some severe interference. Are you experiencing this issue since the beginning? 

 

When you say four active devices, do you mean all the devices are actively using the Internet while you check the speed?

 

We need to try isolating the issue. Maybe you can remove Google WiFi from the network, turn off all the devices except one and test the speed. Once confirmed the speed is good then you can add Google WiFi and other devices to the network.  

 

Cheers,

RogersMoin

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Re: Ignite TV - Slow WiFi Speeds

Thank you for your reply. About a day after our ignite was installed, we were getting like 40/20 speeds through Ethernet AND WiFi. After the issue was escalated through Rogers, we are now here. So yeah, I've been experiencing this since the beginning.

By active I mean currently connected. Now that I'm looking at the connected devices the number is probably 5 or 6, with maybe 3 actively using the internet. I'm going to remove all other devices like you said later tommorow and get back to you by then.

Thanks for your help!
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Re: Ignite TV - Slow WiFi Speeds

Hello

I know this is an old post but I just had Ignite TV installed and have the exact same situation so I was wondering if this got resolved for you? Did you find a source of interference or some other issue?

For me my wired connection is around 500 Mbps but wifi speeds are very erratic and generally slow. Standing beside the router I'm seeing 80-90 Mbps but upstairs I sometimes see 20-30. I've had the Rogers modem replaced but that did not help.

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Re: Ignite TV - Slow WiFi Speeds

@forumuser201Can you install a Wi-Fi analyzer on a smart phone to verify that you don't have multiple access points (with a strong signal) using the same channel and verify that you have good Wi-Fi coverage in your home?  I use Apple's "AirPort Utility" on my iPhone and enabled the "Wi-Fi Scanner" option in settings.  Also try disconnecting your test device from Wi-Fi and reconnecting, just to make sure that you are connected to an access point with the strongest signal... and then re-run the speed test.  It's possible that your wireless device might be connected to a more distant node in your mesh (and has a lower attainable speed as a result) but still has a strong enough signal that it remains connected.



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Re: Ignite TV - Slow WiFi Speeds

Wifi speeds with 500 internet speed with Ignite TV

 

My wifi speeds are 20-40mbps even when I'm next to the modem. This impacts our TVs if we have more then one playing. Also I am only getting speeds of 200-300mbps from modem using ethernet. I called and a Roger's tech did something and had me check a d the speeds were 250mbps wifi and 550mbps ethernet. The next day the speed drops back to 200 and 20+wifi. Field tech came to the house and replaced the cable coupling on the street. The tech worked on the modem and rebooted it and the speeds were back up to 500+ and 250+ wifi. The next day the speeds dropped back down to 200/20. What should my speeds me at the modem and wifi in my house?

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Re: Ignite TV - Slow WiFi Speeds


@Krasowsm wrote:

My wifi speeds are 20-40mbps even when I'm next to the modem. This impacts our TVs if we have more then one playing. Also I am only getting speeds of 200-300mbps from modem using ethernet. I called and a Roger's tech did something and had me check a d the speeds were 250mbps wifi and 550mbps ethernet. The next day the speed drops back to 200 and 20+wifi. Field tech came to the house and replaced the cable coupling on the street. The tech worked on the modem and rebooted it and the speeds were back up to 500+ and 250+ wifi. The next day the speeds dropped back down to 200/20. What should my speeds me at the modem and wifi in my house?


If you have a 500Mbps service, you should be seeing those speeds consistently when you perform a speed test with a wired Ethernet connection.  I would also perform speed tests using multiple testing services.  Some popular ones are:

https://www.speedtest.net/

https://www.dslreports.com/speedtest

https://fast.com/

 

If you are getting poor speed test results and very poor/jerky/inconsistent performance when browsing web sites, the most likely culprit is a poor connection from your XB6 modem/gateway to the Rogers network.  You can check the stats by logging into the modem, then going to Gateway > Connection > Rogers Network.  Scroll to the bottom to "CM Error Codewords" section.  Scroll across and look at the counters; you should see very few Uncorrectable Codewords.  Also, check Troubleshooting > Logs > Event logs.  You shouldn't see anything other than DHCPv6 missing option errors.  Look for errors pertaining to the connection with the CMTS, timeouts and ranging errors.  If your modem is logging a ton of errors, call Rogers tech support.

 

As for your slow wireless speed tests, "only" getting 250Mbps is not ideal but also not unusual either; only getting 20-40Mbps is definitely not good at all.  Before performing a test, disconnect your computer from Wi-Fi, then reconnect.  For maximum speeds, you should be connecting on a 5 GHz channel and be fairly close to your modem.  Your speed can be limited by several factors, including the type of wireless network card that you have in your computer, the number of devices that you have connected and using Wi-Fi in your home and the quality of their connections, and whether or not there is anything in your vicinity that could be causing interference with your wireless network.

 

On your set-top boxes, if you go into Settings > Device Settings > Network , it should say that "Your WiFi signal strength is good" or "Your WiFi signal strength is excellent".  If you have a weak connection, you'll need to figure out out why and correct it.

 

Also, how are you connecting to Wi-Fi?  Directly to the XB6?  You can further optimize 5GHz Wi-Fi by configuring the XB6 to use channels in the 149-165 range; they transmit at higher power levels.  The Technicolor XB6 is also certified to transmit at higher power levels than the Arris XB6.



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I'm Here A Lot
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Re: Ignite TV - Slow WiFi Speeds

Was there a solution to this? I'm struggling with this same issue. Had the new 1 gig ignite TV package installed 3 weeks ago. 1 hour after the technician left, my son texted me at work to complain that he was only getting 100meg while connected with his gaming computer that has a 1gig network card in it. When I got home sure enough... on wifi I could only get 100meg and when connected with a LAN cable (cat6) I was only able to get 180meg. I called into tech support and they couldn't find any issues, so said they would send a tech to check into it. A tech came out the next day, and called me from the Central Office. He said everything was fine on the outside, but he could tell when connected to my modem that the wifi signal was poor because he could barely see my 2nd TV box located in my basement. He went to the house and when he arrived, he was only able to get 100meg on the wifi as well. So he unhooked the coax cable from the back of the modem and connected it directly into his test set, and got 987meg. i'm only 1/4 km from the central office, so he said that this was a fantastic speed. As soon as he reconnected the cable back into the modem and connected to the wifi and only got 100meg again. 

He decided to change out the modem for a new one, and was able to get 180-200meg on the wifi. While he know that it wasn't much better, he didn't know what else to do. So he left his cell number and said to try it for a few weeks and call if it got worse or didn't improve. It hasn't gotten any better, and we see it randomly dropping from time to time. The modem sits on my TV stand in the corner of the living room. So it isn't anywhere near anything that could affect the signal. 

When I talk to tech support they say everything test fine from their end. I am paying for a 1gig connection to my house. The tech told me that he got 987meg when he connected to my line, but highest speed we have gotten on the wifi in 180meg.  My neighbor next door has the same 1gig package and gets around 750meg on hia wifi connection. So its obviously an issue with the wifi on my modem. The last guy I talked to at tech support said he would send a tech to install pods to extend the wifi signal for me. I asked him how extending a wifi signal that has slow speeds will help with my slowness issue. He couldn't answer my question. Because it won't. It will only extend my signal. Which ironically, the pods connect to my wifi to work. Since the wifi is poor, it won't improve anything. I think they are just grasping at straws. 

Any suggestions would be great since tech support can't find anything and they just keep sending tech's out.  I had 3 tech's dispatched to my house within the first 4 days I had the service. 

 

Here are the stats in my modem if this helps:

Rogers Network
Internet:Active
Local time:2020-01-27 20:12:50
System Uptime:0 days 23h: 4m: 32s
WAN IP Address (IPv4):174.xxx.xxx.xx (Privacy)
WAN Default Gateway Address (IPv4):174..xxx.xxx.xx (Privacy)
WAN IP Address (IPv6):2607:.xxx.xxx.xx (Privacy)
WAN Default Gateway Address (IPv6):fe80::.xxx.xxx.xx (Privacy)
Delegated prefix (IPv6):2607:.xxx.xxx.xx (Privacy)
Primary DNS Server (IPv4):64..xxx.xxx.xx (Privacy)
Secondary DNS Server (IPv4):64..xxx.xxx.xx (Privacy)
Primary DNS Server (IPv6):2607:.xxx.xxx.xx (Privacy)
Secondary DNS Server (IPv6):2607:.xxx.xxx.xx (Privacy)
WAN Link Local Address (IPv6):fe80:.xxx.xxx.xx (Privacy)
DHCP Client (IPv4):Enabled
DHCP Client (IPv6):Enabled
DHCP Lease Expire Time (IPv4):0d:4h:56m
DHCP Lease Expire Time (IPv6):1d:12h:20m
WAN MAC:.xxx.xxx.xx (Privacy)
eMTA MAC:.xxx.xxx.xx (Privacy)
CM MAC:.xxx.xxx.xx (Privacy)
Initialization Procedure
Initialize Hardware:Complete
Acquire Downstream Channel:Complete
Upstream Ranging:Complete
DHCP bound:Complete
Set Time-of-Day:Complete
Configuration File Download:Complete
Registration:Complete
Cable Modem
HW Version:2.2
Vendor:Technicolor
BOOT Version:S1TC-3.49.18.14
Core Version:1.0
Model:CGM4140COM
Product Type:XB6
Flash Part:8192 MB
Download Version:Prod_18.1_d31 & Prod_18.1
Serial Number:2133069416118375
IndexLock StatusFrequencySNRPower LevelModulation
Downstream
Channel Bonding Value
7
1
2
3
4
5
6
8
9
10
11
12
13
14
15
16
17
18
19
20
21
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24
33
34
 
 
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591 MHz
555 MHz
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567 MHz
573 MHz
579 MHz
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699 MHz
350 MHz
723 MHz
239600000
623600000
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NA
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-3.6 dBmV
-2.6 dBmV
-2.1 dBmV
-6.2 dBmV
-1.8 dBmV
NA
NA
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
OFDM
OFDM
OFDM
IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type
Upstream
Channel Bonding Value
1
2
3
Locked
Locked
Locked
30 MHz
23 MHz
38 MHz
5120
5120
2560
42.5 dBmV
42.5 dBmV
42.3 dBmV
QAM
QAM
QAM
ATDMA
ATDMA
TDMA_AND_ATDMA
IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
CM Error Codewords
1
2
3
4
5
6
7
8
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10
11
12
13
14
15
16
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539281744
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14575534
 
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Posts: 441

Re: Ignite TV - Slow WiFi Speeds

Hey @jakika5!

 

Welcome to the community!

 

Seeing a much lower speed than you're expecting should certainly come as a shock. We can assist in identifying why you're seeing the speeds you are with a wired connection for sure. Over WiFi though speeds will be dependent on a variety of factors. From the capabilities of the devices connected on your network, to which network frequency you're connecting to, which channel you're connecting on, it's power availability levels of interference, attenuation, etc.

 

To improve your overall wireless connection, using your 5G network on channels 149 or higher would be recommended as well as ensuring that only wireless AC capable devices are connected.

On the wired connection I would recommend connecting two wired devices (or one wired, and one of 5G) and running a speed test on both devices at the same time. Once done combine to numbers, if the total is higher than what you're seeing on a singular device than the service is providing more than a single device is able to pull. This can be for a lot of different reasons related to software or hardware.

 

For starters I'd recommend the speed test as mentioned as well as disabling IPv6 in your modem's settings to see if there is improvement, be it wired or WiFi.

 

Let us know how it goes.

 

@RogersAndy

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Re: Ignite TV - Slow WiFi Speeds

When you say disable IPv6 ate you talking about in my modem or on my computer?
I have never had issues with wifi until I switched to Ignite tv service. I am only 1/4km from the central office so I get good speeds. The tech said he rarely sees 987meg when he connects directly to the wire. He told me that there are only 4 other customers on the box I'm connected to, and it's a new shelf that was just installed, so the shouldn't be having any issues. Tech support told me on a 1gig connection we should see speeds between 500-700meg on the wifi, taking all the factors into account.
My precious connection was 7meg and I was getting 6.7meg on my wifi. So I have never had issues with wifi signal before. My 5ghz wifi was on channel 149 but when I did a test with a wifi analyzer app there were 3 other wifi signals on that channel. So I changed it to see if it helped. It didnt.
I am using a 6 month old computer, connecting on the 5ghz wifi, sitting in the chair across the room directly in front of the modem. There is nothing to interfere with my signal and my modem is plugged directly into the wall. In fact when I log into my modem it shows that all of my devices are connected to the 5ghz wifi signal except 3. So they should all be getting good speeds. My sons desktop has a 1gig network in it and when he connects it with a cat6 cable he can only get 120meg speeds. I noticed in the settings that LAN 1 is set for 1gig and LAN 2 is set for 100meg. Does that sound right?
I have a wireless router capable of doing 1gig speeds and when I plug it into the LAN connection and connect to it I also only get speeds around 120meg.