Ignite TV - Slow WiFi Speeds

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I'm Here A Lot
Posts: 6

Ignite TV - Slow WiFi Speeds

500mbps ignite internet is at 30/20 wifi, >500mbps ethernet

 

Hey, we are on the ignite 500/20mbps ignite TV plan which was installed recently. The only problem we have is that the router is giving 30/20 wifi speeds, while Ethernet is more than 500/20 (what we are supposed to be getting). In addition, Google Wifi (not in bridge mode, yet) says it is getting the correct Ethernet speeds, but even the devices connected to Google Wifi only get about 60mbps down.

Why do you guys think this is? There are about 4 active devices, in the same room as the router. I know Ethernet is much faster than wifi, but wouldn't wifi be at least 100mbps?

 

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Moderator
Moderator
Posts: 1,541

Re: Ignite TV - Slow WiFi Speeds

Hello, @forumuser201.

 

Thank you for posting your query in the Community. Such low speed on WiFi indicates some severe interference. Are you experiencing this issue since the beginning? 

 

When you say four active devices, do you mean all the devices are actively using the Internet while you check the speed?

 

We need to try isolating the issue. Maybe you can remove Google WiFi from the network, turn off all the devices except one and test the speed. Once confirmed the speed is good then you can add Google WiFi and other devices to the network.  

 

Cheers,

RogersMoin

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I'm Here A Lot
Posts: 6

Re: Ignite TV - Slow WiFi Speeds

Thank you for your reply. About a day after our ignite was installed, we were getting like 40/20 speeds through Ethernet AND WiFi. After the issue was escalated through Rogers, we are now here. So yeah, I've been experiencing this since the beginning.

By active I mean currently connected. Now that I'm looking at the connected devices the number is probably 5 or 6, with maybe 3 actively using the internet. I'm going to remove all other devices like you said later tommorow and get back to you by then.

Thanks for your help!
I've Been Here Awhile
Posts: 4

Re: Ignite TV - Slow WiFi Speeds

Hello

I know this is an old post but I just had Ignite TV installed and have the exact same situation so I was wondering if this got resolved for you? Did you find a source of interference or some other issue?

For me my wired connection is around 500 Mbps but wifi speeds are very erratic and generally slow. Standing beside the router I'm seeing 80-90 Mbps but upstairs I sometimes see 20-30. I've had the Rogers modem replaced but that did not help.

Resident Expert
Resident Expert
Posts: 166

Re: Ignite TV - Slow WiFi Speeds

@forumuser201Can you install a Wi-Fi analyzer on a smart phone to verify that you don't have multiple access points (with a strong signal) using the same channel and verify that you have good Wi-Fi coverage in your home?  I use Apple's "AirPort Utility" on my iPhone and enabled the "Wi-Fi Scanner" option in settings.  Also try disconnecting your test device from Wi-Fi and reconnecting, just to make sure that you are connected to an access point with the strongest signal... and then re-run the speed test.  It's possible that your wireless device might be connected to a more distant node in your mesh (and has a lower attainable speed as a result) but still has a strong enough signal that it remains connected.



I've Been Around
Posts: 1

Re: Ignite TV - Slow WiFi Speeds

Wifi speeds with 500 internet speed with Ignite TV

 

My wifi speeds are 20-40mbps even when I'm next to the modem. This impacts our TVs if we have more then one playing. Also I am only getting speeds of 200-300mbps from modem using ethernet. I called and a Roger's tech did something and had me check a d the speeds were 250mbps wifi and 550mbps ethernet. The next day the speed drops back to 200 and 20+wifi. Field tech came to the house and replaced the cable coupling on the street. The tech worked on the modem and rebooted it and the speeds were back up to 500+ and 250+ wifi. The next day the speeds dropped back down to 200/20. What should my speeds me at the modem and wifi in my house?

Resident Expert
Resident Expert
Posts: 166

Re: Ignite TV - Slow WiFi Speeds


@Krasowsm wrote:

My wifi speeds are 20-40mbps even when I'm next to the modem. This impacts our TVs if we have more then one playing. Also I am only getting speeds of 200-300mbps from modem using ethernet. I called and a Roger's tech did something and had me check a d the speeds were 250mbps wifi and 550mbps ethernet. The next day the speed drops back to 200 and 20+wifi. Field tech came to the house and replaced the cable coupling on the street. The tech worked on the modem and rebooted it and the speeds were back up to 500+ and 250+ wifi. The next day the speeds dropped back down to 200/20. What should my speeds me at the modem and wifi in my house?


If you have a 500Mbps service, you should be seeing those speeds consistently when you perform a speed test with a wired Ethernet connection.  I would also perform speed tests using multiple testing services.  Some popular ones are:

https://www.speedtest.net/

https://www.dslreports.com/speedtest

https://fast.com/

 

If you are getting poor speed test results and very poor/jerky/inconsistent performance when browsing web sites, the most likely culprit is a poor connection from your XB6 modem/gateway to the Rogers network.  You can check the stats by logging into the modem, then going to Gateway > Connection > Rogers Network.  Scroll to the bottom to "CM Error Codewords" section.  Scroll across and look at the counters; you should see very few Uncorrectable Codewords.  Also, check Troubleshooting > Logs > Event logs.  You shouldn't see anything other than DHCPv6 missing option errors.  Look for errors pertaining to the connection with the CMTS, timeouts and ranging errors.  If your modem is logging a ton of errors, call Rogers tech support.

 

As for your slow wireless speed tests, "only" getting 250Mbps is not ideal but also not unusual either; only getting 20-40Mbps is definitely not good at all.  Before performing a test, disconnect your computer from Wi-Fi, then reconnect.  For maximum speeds, you should be connecting on a 5 GHz channel and be fairly close to your modem.  Your speed can be limited by several factors, including the type of wireless network card that you have in your computer, the number of devices that you have connected and using Wi-Fi in your home and the quality of their connections, and whether or not there is anything in your vicinity that could be causing interference with your wireless network.

 

On your set-top boxes, if you go into Settings > Device Settings > Network , it should say that "Your WiFi signal strength is good" or "Your WiFi signal strength is excellent".  If you have a weak connection, you'll need to figure out out why and correct it.

 

Also, how are you connecting to Wi-Fi?  Directly to the XB6?  You can further optimize 5GHz Wi-Fi by configuring the XB6 to use channels in the 149-165 range; they transmit at higher power levels.  The Technicolor XB6 is also certified to transmit at higher power levels than the Arris XB6.