So the solution is to get a Rogers L3 tech to come onsite. This is a costly one.
An alternative is to educate, train and equip their Field Svcs techs (including the 3rd party) to perform more comprehensive tech checks, rather than spin tales and other tall stories.
Seriously, you indicated that the problems disappeared BEFORE the tech disconnected and reconnected the cable at the pedestal. So the post-visit work was a bonus.
@wez - Actually, no. I didn't have my TV on until after the tech had left so I don't know whether the issues had already disappeared. All I do know that after the tech had checked the pedestal my issues disappeared; putting two and two together I may be getting five but I'm reasonably sure it's four
I had L5 Tech (Lol) at my house and still have audio and video freezing after 7 PM.
Can people on this forum that have the audio video freezing issue conform if only happens around prime time ( 7-11 PM)
yes when i first got ignite the problem of freezing was predictable around prime time viewing. 3 months of this and then all of a sudden little to no problems one day. Its been good for over a year now. Rogers did something outside of my house to fix the problem.
I had issue originally when I got IgniteTV 1 1/2 years ago. Got sorted out but started again about 4 weeks ago...