Welcome to the Community!
I can see how frustrating this experience has been for you based on what you've described. We may be able to better assist you once we have access to your account. Please reach out to us via PM @CommunityHelps. If you're unfamiliar with how our Private Messaging system works, please check out this page.
The question is why is this inconvenience a weekly or more frequent occurrence ?
Power cycle this, call us time and time again, I didn’t make the change to ignite to listen to my wife and kids complain about the consistent lag and issues with our tv and internet.
We have a 250ft cable dangling from our house to the curb side cable box that was to be buried weeks ago, not completed and this restart your gateway garbage every Sunday night and a few nights through the week has pushed me to the brink.
No issues with cable for 20+ years, however ignite is going to bring this relationship to an end
My simple setup is rock solid for the last year. I did have some issues when I used my own wifi extender, but that has since been removed and all good now.
There is fundamental base problem somewhere with your setup. Find it and everything will be fine. If your internet is not stable then the TV service will also have issues. Do you have any wifi extenders or additional routers? Suggest you focus on the internet with the concierge service rep.
I think thats it.. a GOOD setup, proper, good signal.. there shouldnt be issues.
I hear people of having to restart the modem multiple times a day, etc.
I have had ignite since about day one of it being available. And I can count on both hands, the number of times I have had to reboot the modem. Boxes a few more than that, but still not crazy.. less than one a week.
But I have had the run from the street replaced a number of years ago.
Signal level is pretty much bang on proper, etc.
Situations requiring a modem reset are relatively rare for me as well.
My internet connection is not perfect but still pretty good. The cable from the street to my house is probably getting close to the end of its service life and I see occasional error spikes in my modem stats but nothing severe enough to disrupt Ignite TV.
On a few occasions, out of the blue, I also experienced some MAJOR Wi-Fi issues that severely disrupted my (normally stable) service when neighbours tried to fix their own Wi-Fi. They started using the same channel that I was using and one also "installed another router to boost power". Suddenly, their Wi-Fi problems became my Wi-Fi problems as well. I suspect that similar situations (and problematic Wi-Fi setups) are a common source of grief for many.
I have just cancelled the service in its totality. I have NEVER dealt with a company that says "I am so sorry..." and do nothing. If you are sorry, then fix the thing so you don't torment customers anymore.