Just watched 3 of the shows I recorded last night. Seems to be a consistent problem happening when I watched each of the shows:
**program freezes for about 2-3 seconds various times
**sound stops and you can't hear what is being said, once again for 2-3 seconds. It happens multiple times. Sometimes it could be a key piece of the dialogue for the program. This sucks! Hope they fix it soon.
**Finally, when watching the recorded program I had it happen two times where the playback automatically stopped on its own and said there was issue with the playback at this time??? Then waited a half hour and tried it again and this time it worked.
So far if I had to summarize the Ignite experience, I would sum it up by saying there are a few things that are good about it, more things that are bad about it.
Rogers needs to hurry up and IGNITE their tech team to fix these issues right away.
Having such ongoing issues with your Ignite service would definitely take away from the intended experience! If you have not yet reached out to technical support for assistance I would highly recommend it as these types of issues can be related to RF or wireless connectivity issues. Feel free to send us a PM @CommunityHelps and we can take a look to see if there's anything visibly impacting your service. For more information on our private messaging system you can check out our Blog.
Almost the only issues I get with the service.. is off and on playback issues.
IE: playing back something right now.. perfectly fine, clear, etc. No issues.
But during peak times, have had off and on issues of when it does into like a lower quality, havent had the drop to on demand in a while but did happen before.
Fast Forward seems to work fine for me (compared to some others on here saying they have issues with it)
Internet is FINE during those times.. speed tests, etc.
I seriously thing that the issues there, are back end.
As for the speeds.. I know the Eero things are not perfect.. and I am not going to get my top speed (500) over them.
But just did a test on my laptop, and pulled about 160/20 on a test with it.
So should be capable of getting something decent out of it.
I agree. I think Rogers still has technology limitations.
we've just had Ignite installed 24hrs ago and immediately the issues started. Tech Support said it can take up to 24hrs for the software & firmware to complete uploading.
2nd Call about our ticket and tech commented it there may be a server issue that could be related to our distance (Whitby).
We had a similar experience with Bell Fibe in the area 3 yrs ago.
I don't think Rogers has the technology to resolve this issue yet for customers outside the Toronto core.