So the solution is to get a Rogers L3 tech to come onsite. This is a costly one.
An alternative is to educate, train and equip their Field Svcs techs (including the 3rd party) to perform more comprehensive tech checks, rather than spin tales and other tall stories.
Seriously, you indicated that the problems disappeared BEFORE the tech disconnected and reconnected the cable at the pedestal. So the post-visit work was a bonus.
@wez - Actually, no. I didn't have my TV on until after the tech had left so I don't know whether the issues had already disappeared. All I do know that after the tech had checked the pedestal my issues disappeared; putting two and two together I may be getting five but I'm reasonably sure it's four
I had L5 Tech (Lol) at my house and still have audio and video freezing after 7 PM.
Can people on this forum that have the audio video freezing issue conform if only happens around prime time ( 7-11 PM)
yes when i first got ignite the problem of freezing was predictable around prime time viewing. 3 months of this and then all of a sudden little to no problems one day. Its been good for over a year now. Rogers did something outside of my house to fix the problem.
I had issue originally when I got IgniteTV 1 1/2 years ago. Got sorted out but started again about 4 weeks ago...
I have had the Rogers Ignite service for 3 weeks. I have nothing but up and down internet and TV issues. I have had 4 technicians visit since starting with 4 modems, 4 ignite boxes, 2 boosters later, I am still getting either Yellow Screen or intermittent black screens. #NOTAWESOME
Does the TV happen to be an RCA TV? It appears there is an issue with the current firmware and RCA Tvs giving some yellow/weird color display issues.
Outside of there being back in issues where you are, assuming those techs have set everything up properly, generally then should have those issues. (i dont have any black screens, clear picture, etc all the time)
It not an RCA TV issue. Its a video output issue related to the firmware. Rogers is just using that as an excuse. I tested this by using an HD monitor, laptop and another NON-RCA tv. Same results. Four technicians in 2.5 weeks!!! It's appalling they make you pay for this service.