Although Ignite TV has made huge strides forwards since May 2019, here are observations from the past 60 hours of service:
POOR REMOTE DESIGN
IMAGE- would rate it as Excellent. Better than Bell’s standard, but tied or marginally better than Bell's 4k PVR which I also have (barely if perceptible on some channels, with Bell superior on others such as CBC/CNN) which i am running in parallel. Definitely more Ignite TV pixelation for live sports channels than Fibe TV.
CUSTOMER SERVICE/TECH SUPPORT
Customer service is definitely superior to Bell, but in this case, technical support does not even know ignite TV functions. 7+ hours in 48 hours (7 PM 6 nov to 7 PM 8 nov), and I am done. Other responsibilities tie up my time as well, do not have time to wait forever on chat to ensure having one account for everything. In the end I found myself connecting the HSMI back to bell, where everything was smoother faster and more efficient.
Overall? Promising, quite a lot, but meanwhile I stick with the Bell Fibe and its 500$ higher annual rate. Presently, IgnoTV feels like 10 years backward, and cancelled half an hour ago. I will be checking for further developments, but I cancelled earlier today
Ok, how would this work, it enables it where tough?
I'll try you help you with this one last time. One of your criticisms about Ignite TV was:
No FFWD 30s option. Or -10 -15s backwards
That's not entirely true. With Ignite TV:
You CAN change this. Tune to a TV channel and key in: "Exit Exit Exit 0 0 3 0"
(You'll probably see "0030" in the tune/search panel. Press Exit again.)
After you have done this, when watching content
just like you wanted.
(To return to the normal/default behaviour, key in: "Exit Exit Exit 0 5 0 0")
I too have these problems, tired of calling to get tech support. it's clearly an infrastructure issue and should be taken seriously by management .
Is there a site to get the Ignite magic key sequences?
There isn't any comprehensive list that that I know of. The knowledge and technical information that I gained about the platform all came in bits and pieces through my own research.
We have had Ignite for a few months now and after the honeymoon period was over, one month in our case, we are now seeing the lag when changing channels. I will not call tech support as it is a waste of time but will call the sales dept and cancel. I tried it and liked it initially but learning to dislike it rapidly.
If you are only seeing the "three dots" for several seconds while waiting for the channel to change and no other issues, you should be able to fix this easily. (This is caused by a network connectivity issue.) First, power-cycle your Ignite modem and wait for the status LED to turn solid white. If you have Ignite Pods, wait another minute for the mesh to reestablish. Next, power cycle your set-top box(es).