Well that's put to rest the sales people telling us we can not convert back.
Hope it goes better.
I agree and believe it's primarily a backend issue with Ignite TV. FYI. There was a patch to fix a cache issue on the backend. This was implemented in some geo-areas last weekend. So far this week, the channel-changing video/audio delays have reduced dramatically, i.e., perceivably eliminated. Rogers had worked with Comcast to shoot this and developed the fix. I'd expect this will be deployed to other areas across the Rogers network. I will continue to monitor this and other issues (e.g., PVR).
There shouldnt be any issues switching back to digital cable.
Now switching back to exactly what you HAD? That would be the issue.
If you were say still running on a legacy VIP package on digital TV. No, you could not go back to that package.
You would be on whatever the current digital TV packages are.
Sorry to hear you are having problems. Have you tried getting technical support? All is well here with my simple setup of 1 TV.