Ignite TV Service Interruption

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I Plan to Stick Around
Posts: 305

Re: Ignite TV Service Interruption


@robindp wrote:

Hello all,

I have been a Rogers Digital Cable customer for...many years.  I am considering Ignite TV but threads like this give me pause.

 

Question for all Ignite TV users: When the service is down/unavailable, does the (1) Ignite TV app work? and does (2) Rogers Anyplace TV website work?

 

Basically: is there a 'backup' should the Ignite STBs go down?


When its down the app is down too.

you cant use anyplace tv any more. Only ignit TV app.

been with rogers ignite from last nov with open tickets at least twice a week, I recommend not to get on it unless you can get $50 to $60 off the reg price.

 

 

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I'm an Advisor
Posts: 764

Re: Ignite TV Service Interruption

Thanks for the reply, @seadooxp30.  Did not know that Rogers Anyplace TV website is not compatible with Ignite TV service.

 

I am leaning toward keeping my digital cable and received a good offer from the management office.  Thanks again for the info!

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I Plan to Stick Around
Posts: 305

Re: Ignite TV Service Interruption


@robindp wrote:

Thanks for the reply, @seadooxp30.  Did not know that Rogers Anyplace TV website is not compatible with Ignite TV service.

 

I am leaning toward keeping my digital cable and received a good offer from the management office.  Thanks again for the info!


No problem...

Don't get me wrong, its a great service but not ready !

Its more up to date in US (Comcast) but I have feeling that Rogers doesn't have knowledge or latest version.

I have one ticket with voice mail indicator, ad one ticket with Modem locking up.

I'm not counting daily issue that is also happening... (Home phone yesterday and tv on Tuesday night going out)

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I'm an Advisor
Posts: 764

Re: Ignite TV Service Interruption

Hello @seadooxp30,

Yes, I've heard stories on this forum and all over the US (Comcast X1).  Leaning heavily on keeping my digital cable with downgrade to "Popular" package (VIP Ultimate + Movies no longer exists and cannot be renewed).  Will be making my decision tomorrow.

 

I have a wireless mesh network deployed at home (Linksys Velop, 3-nodes, AC6600) but don't trust wi-fi for reliable 1080p & 4K streaming on four Ignite boxes simultaneously.

 

Thanks again!

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I Plan to Stick Around
Posts: 305

Re: Ignite TV Service Interruption

IGNITE TV service down again!!
I’m in Richmond Hill and was told is wide spread
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Moderator
Moderator
Posts: 921

Re: Ignite TV Service Interruption

Hello @seadooxp30,

 

Service interruptions can become a major inconvenience especially if it is a recurring issue. =(

 

I am hopeful that your service has been restored since your last post. If not, please send us a Private Message to @CommunityHelps so we can take a look at what is going on.

 

If you are not familiar with our Private messaging system please CLICK HERE.

 

RogersTony

 

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I Plan to Stick Around
Posts: 305

Re: Ignite TV Service Interruption


@RogersTony wrote:

Hello @seadooxp30,

 

Service interruptions can become a major inconvenience especially if it is a recurring issue. =(

 

I am hopeful that your service has been restored since your last post. If not, please send us a Private Message to @CommunityHelps so we can take a look at what is going on.

 

If you are not familiar with our Private messaging system please CLICK HERE.

 

RogersTony

 


It’s back up for now!

i suggest that Rogers have a section on main page to show if there is outage

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I've Been Around
Posts: 1

Re: Ignite TV Service Interruption

What's I would like to find out is if I'm the only person who has to call Rogers almost every single day to complain about my services not working 😡😠😠

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Resident Expert
Resident Expert
Posts: 1,011

Re: Ignite TV Service Interruption

@Tianna50  I turned my TV on this morning and saw an XRE-03090 error on the screen.  Something like this would make it appear (to most) that the Ignite TV service is totally broken, especially when rebooting the set-top box does not fix the problem.  However, in this case, it was not because the Ignite TV service itself went down but rather that the Rogers network team had been doing some maintenance overnight.  (My XB6 gateway rebooted at 4:25 AM)

 

When this happens, I unplug power from all the set-top boxes, power-cycle the XB6 modem/gateway, wait for its status light to turn solid white, then power up my set-top boxes again.

 

Any situation that requires us to reset our equipment is not ideal but I also appreciate all the proactive work that gets done to keep my Internet service working well.