Ignite TV Self Installation Options

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Resident Expert
Resident Expert
Posts: 2,766

Re: Ignite TV Self Installation Options

It would be really rough and tough for someone like myself to do a Self Install for any rogers services in my house. It seems there were absolutely NO Coax Cable wires or outlets run anywhere in my house from the previous home owner. The tech was even surprised that there was no wire going from the pedestal to the side of my house.

Imagine if i ordered internet and did a self install how much frustration I would have,

Yeah I ordered ignite internet a while ago and im glad I had a professional install, the tech had to run all kinds of temp wires outside with my neighbors house, then bring wires into my family room from the outside box because no such wire existed and he was busy working away to run such wires and connect my service it took like 2-3 hours or so but in the end it was a success.



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I'm a Trusted Contributor
Posts: 351

Re: Ignite TV Self Installation Options

Well, I believe self-install option has an assumption that there is a working drop line to the house. Unless @Datalink will write a guide "How to install a cable drop line to the house"😁

Also, I believe that another assumption is that you have cable outlets throughout the house as Rogers recommend to place Ignite modem "centrally" in the house, therefore it is not recommended to place an Ignite modem in the basement and then complain that wireless signal is weak on the second floor bedroom.

I have just installed Ignite bundle but still left a modem in the basement to maintain cooler temperatures and because my main network switch is in the basement.

Also, using example of your house, Rogers techs are not supposed to install cable outlets and fish wires inside the house. This is a responsibility of a homeowner/builder.

I just once had a need to get a new drop line inside the house and happened to get a very nice tech, but the guy was still super nervous telling me that they are not supposed to drill inside the house. He also made me sign a paper for every whole he had to drill.
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I Plan to Stick Around
Posts: 12

Re: Ignite TV Self Installation Options

Thanks for your response.  I've been a customer for about 23 years, but 16 isn't bad 🙂  Were you migrating from a Digital System to Ignite?  Also, can you confirm the date on which the equipment was purolated to you?  Apparently the direction to not allow for migration came down around the 27th.  If they are still providing equipment for TV and Internet then I'll want to get back to them on that, although all the messaging I've gotten has been they are not doing it, with or without home phone. 

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I'm a Trusted Contributor
Posts: 351

Re: Ignite TV Self Installation Options

At the time of order I just had internet, wireless and smart home monitoring. No TV.
Order date: March 25
Equipment shipped: Mar 26
Equipment received and self - installed: Mar 30
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I Plan to Stick Around
Posts: 12

Re: Ignite TV Self Installation Options

Your situation may be a bit different because all you added was the TV box. Also, it looks like your order got processed before the instructions to only service new customers (on March 27th).  

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I'm a Trusted Contributor
Posts: 351

Re: Ignite TV Self Installation Options

Not exactly. Ignite service requires new modem. I had to replace a gateway and add TV boxes. The main point is that Rogers made possible for customers to swap modems themselves. This is a great option.
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I'm a Trusted Contributor
Posts: 351

Re: Ignite TV Self Installation Options

Thank you for explanation. So far, voip.ms still working fine without any firewall rules
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I Plan to Stick Around
Posts: 91

Re: Ignite TV Self Installation Options

Rogers I would like my installation fee back that I paid you last September; since hooking up the cable and power cord to my Ingnite modem,  plugging in my wireless telephones to said modem,  then unhooking my Digital boxes,  connecting my Ingnite boxes, pairing my remotes was beyond my capibilities and required their highly trained technicians to install.  LOL The said highly trained technician after pairing the remotes handed them to me and said play with it.  Since Rogers is not available where he lives he didn't know too much about any features.

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I've Been Here Awhile
Posts: 3

Re: Ignite TV Self Installation Options

I want to add my voice to the discussion.  

 

Rogers is still promoting this on their website and have lots of details how it is making service to new customers easier during COVID-19, but 2 days before I was scheduled for my self-install, they postponed my appointment for 2-months saying it wasn't possible.

 

In an age of global communication, its not good enough to globally broadcast the same message to everyone whether it applies in their area or not.  Global communication means getting the right message out to the right people.  Give the internet another 30-years and maybe Rogers will catch up.

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I've Been Around
Posts: 1

Re: Ignite TV Self Installation Options

Me too.   I have rogers internet and wanted to add Ignite TV but was told they are not taking orders for TV now because "things are changing daily" or something like that.  I was told maybe June or July.  This seems very peculiar response from a TV provider. Anybody know what's going on?