It would be really rough and tough for someone like myself to do a Self Install for any rogers services in my house. It seems there were absolutely NO Coax Cable wires or outlets run anywhere in my house from the previous home owner. The tech was even surprised that there was no wire going from the pedestal to the side of my house.
Imagine if i ordered internet and did a self install how much frustration I would have,
Yeah I ordered ignite internet a while ago and im glad I had a professional install, the tech had to run all kinds of temp wires outside with my neighbors house, then bring wires into my family room from the outside box because no such wire existed and he was busy working away to run such wires and connect my service it took like 2-3 hours or so but in the end it was a success.
Thanks for your response. I've been a customer for about 23 years, but 16 isn't bad 🙂 Were you migrating from a Digital System to Ignite? Also, can you confirm the date on which the equipment was purolated to you? Apparently the direction to not allow for migration came down around the 27th. If they are still providing equipment for TV and Internet then I'll want to get back to them on that, although all the messaging I've gotten has been they are not doing it, with or without home phone.
Your situation may be a bit different because all you added was the TV box. Also, it looks like your order got processed before the instructions to only service new customers (on March 27th).
Rogers I would like my installation fee back that I paid you last September; since hooking up the cable and power cord to my Ingnite modem, plugging in my wireless telephones to said modem, then unhooking my Digital boxes, connecting my Ingnite boxes, pairing my remotes was beyond my capibilities and required their highly trained technicians to install. LOL The said highly trained technician after pairing the remotes handed them to me and said play with it. Since Rogers is not available where he lives he didn't know too much about any features.
I want to add my voice to the discussion.
Rogers is still promoting this on their website and have lots of details how it is making service to new customers easier during COVID-19, but 2 days before I was scheduled for my self-install, they postponed my appointment for 2-months saying it wasn't possible.
In an age of global communication, its not good enough to globally broadcast the same message to everyone whether it applies in their area or not. Global communication means getting the right message out to the right people. Give the internet another 30-years and maybe Rogers will catch up.
Me too. I have rogers internet and wanted to add Ignite TV but was told they are not taking orders for TV now because "things are changing daily" or something like that. I was told maybe June or July. This seems very peculiar response from a TV provider. Anybody know what's going on?