03-21-2020 11:57 PM - last edited on 03-22-2020 08:30 AM by RogersTony
i am a existing rogers customer and as have coda modem and older rogers tv boxes was looking to switch packages. was looking at ignite popular bundle. i contacted rogers and inquired about doing a self install to save on the 150 install fee. the rep knew nothing about that and and he had me share the rogers webpage link showing that it said self install was available. buti was told that with that package as it has home phone i could not do self install and would have to pay the installation fee.
is this right? as all the bundles that inclde the home phone say they have self install as a option.
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03-31-2020 11:00 AM
03-31-2020 11:30 AM
Thanks for your response. I've been a customer for about 23 years, but 16 isn't bad 🙂 Were you migrating from a Digital System to Ignite? Also, can you confirm the date on which the equipment was purolated to you? Apparently the direction to not allow for migration came down around the 27th. If they are still providing equipment for TV and Internet then I'll want to get back to them on that, although all the messaging I've gotten has been they are not doing it, with or without home phone.
03-31-2020 12:06 PM - edited 03-31-2020 12:38 PM
04-01-2020 06:18 AM
Your situation may be a bit different because all you added was the TV box. Also, it looks like your order got processed before the instructions to only service new customers (on March 27th).
04-01-2020 06:31 AM
04-01-2020 02:28 PM
04-04-2020 01:42 PM
Rogers I would like my installation fee back that I paid you last September; since hooking up the cable and power cord to my Ingnite modem, plugging in my wireless telephones to said modem, then unhooking my Digital boxes, connecting my Ingnite boxes, pairing my remotes was beyond my capibilities and required their highly trained technicians to install. LOL The said highly trained technician after pairing the remotes handed them to me and said play with it. Since Rogers is not available where he lives he didn't know too much about any features.
05-11-2020 07:56 AM
I want to add my voice to the discussion.
Rogers is still promoting this on their website and have lots of details how it is making service to new customers easier during COVID-19, but 2 days before I was scheduled for my self-install, they postponed my appointment for 2-months saying it wasn't possible.
In an age of global communication, its not good enough to globally broadcast the same message to everyone whether it applies in their area or not. Global communication means getting the right message out to the right people. Give the internet another 30-years and maybe Rogers will catch up.
05-13-2020 12:47 AM
Me too. I have rogers internet and wanted to add Ignite TV but was told they are not taking orders for TV now because "things are changing daily" or something like that. I was told maybe June or July. This seems very peculiar response from a TV provider. Anybody know what's going on?
05-13-2020 12:15 PM
07-26-2020 09:17 PM - last edited on 07-26-2020 09:37 PM by RogersZia
How do i schedule self installation
07-27-2020 10:59 AM
How do i schedule self installation
Hi, and welcome to the Community!
Information about self installation, including "How does this work?", can be found at: https://www.rogers.com/ignite-bundles/self-install
and instructions on how to perform the self-install can be found at: https://www.rogers.com/support/self-install
You first need to place an order for your new services. This can be done online or on the telephone. One of the final steps when finalizing the order is to schedule an installation date and time. If you are a new customer, a technician will still need to be dispatched to perform any required work outside of your home. The technician will also drop off all of the equipment that you then will need to install inside your home, and will support you throughout the process.
If you already have Ignite TV and just need to, for example, add a set-top box, I believe that Rogers will simply ship your new equipment by courier, which you can then install at your convenience. For some equipment, you may also need to call into Tech Support to complete the activation.