Sorry to hear you've been having issues getting Ignite TV working on your Samsung TV! I can appreciate wanting to see this issue resolved swiftly so you can dive into the Ignite experience. It sounds like there may either be a signal issue to the set top box. I would definitely recommend reaching out to support to have a looksee and narrow down what's going on. Alternatively you can check in with us here @CommunityHelps. For more information on our PM sytem, check out our blog.