Since the sound is there when you "play again" and since it's working on the other devices, I suspect a weak/poor/borderline signal to the TV boxes. If the issue were on the Rogers server, then the audio portion would be missing when you FF, replay, etc. Many issues are related to signal problems and certain channels can be affected more than others.... See the following thread on the topic:
Call Rogers and have them check the signal at your box/home/neighbourhood. They can do this remotely. The above link doesn't contain a method to check the signal yourself on IgniteTV, but perhaps someone here has that information, which I can then include in the link. Hope that helps.
Well, I've been on Ignite for more than 6 months now. There have been many "glitches" since I transferred over. Most of the video issues have settled, but now the audio goes out frequently mostly during playback of recorded programs, but has now extended to live tv. I was listening to a Stingray Music channel one day when it completely went out. I switched to another channel which was fine. I kept checking the old one but it wasn't until the next day until audio was restored on that channel. I have been frustrated with many issues I've had with Ignite. I had less problems with my Nextbox. I get there will be a few issues with a new product, but this has been much more than a few. Test a service more before releasing it.
I had a new behaviour... big brother Sunday night the recording volume was extremely low. Starting to wonder if the cases before where i thought there was no audio was just extremely low volume.
For example, on my soundbar I normally listen with a level of 10-15... to hear the audio for this recording at the same level it needed to be turned up to 30. The described audio = on workaround didn't work for this recording.
This box is wired, not a wifi problem... no problems with live TV and only see audio problems on <5% of PVR recordings. Also no issues with the video for TV or PVR. Just PVR audio...
We're sorry to hear that your Sunday recording of Big Brother is experiencing some volume issues, that is definitely not ideal. If you haven't already done so, please try watching it On Demand and the sound quality should be okay there. 😉
There may be some other instances of customer's who have run into a similar issue with their recordings as well. If possible, we'd like to gather as much information about your incident as we can so we may submit a ticket for further investigation!
I have notice in the last few weeks the volume of shows is different when listening to a recorded version rather than live.
I normally have my volume on my AV receiver set at about 31-32 for live shows. But lately have noticed if I watch recorded shows I need to turn the volume up significantly to 46-52 range.
Number are for relative only just to emphasize how much I need to turn it up when watching recorded shows
I am using a Denon AV receivers. Just checking is anybody else have noticed this volume problem.
Thank you for joining this conversation; degraded audio/video can impede the TV experience. As a temporary workaround, please try On Demand for the affected recordings.
We would like to have the issue investigated for you; please send us a private message at @CommunityHelps.