Ignite TV - Recorded playback issues

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Resident Expert
Resident Expert
Posts: 13,884

Ignite TV - Recorded playback issues

Hey, thought I would post this to see if any others have been having the same issues.

 

Generally everything works fine.
Can watch TV any channel with like no issues.  Internet speeds, stability, etc is fine.

Playback most of the time seems to be fine.

 

But usually seeming to be around 9pm ish.. we seem to have issues with playback.  Where it will freeze, audio stop, etc.

Jumping back to live TV at the time, TV is completely fine.
So I dont think its an internet, etc issue.

Its almost like the RECORDINGS server is having issues at the time?



I Plan to Stick Around
Posts: 40

Re: Ignite TV - Recorded playback issues

Yes but for me its a lot worse, internet is not having issues but trying to playback anything from recordings results in one of the following: loading and then failing, playback starts but trying to fastforward starts the loading and then fails (I have to keep it playing without touching anything).

 

This happens on 4 Ignite boxes (2 wired/ 2 wireless)

I Plan to Stick Around
Posts: 144

Re: Ignite TV - Recorded playback issues

I have had ignite 500 for a few weeks and do a lot of recording and saw a hint of your problem once yesterday.
It may not be related but I was doing speedtest.net tests and noticed almost zero download showed for a short period earlier yesterday. My speed to my smartphone and PCs was all over the place during the day.
Otherwise, my Ignite performance has been very good.
I wonder if it is possible for Rogers to analyze the cloud storage process and post status reviews periodically.
Moderator
Moderator
Posts: 276

Re: Ignite TV - Recorded playback issues

Hello @cwrb,

 

Although that is a really great suggestion, I'm afraid it's not something that is readily available for us to provide at this time. I will, however, submit your feedback to our Ignite TV team for further review and consideration!!

 

Keep the feedback and suggestions coming! We love hearing about everyone's experiences and ideas! 👍

 

RogersLaura

I Plan to Stick Around
Posts: 144

Re: Ignite TV - Recorded playback issues

I wonder if both of you could let the forum know if the problem is still happening.
I mentioned, Tuesday was a bad day for download speed.
Yesterday was very good.
I am still wondering if it is related to your Tuesday problem.
I've Been Here Awhile
Posts: 2

Re: Ignite TV - Recorded playback issues

Hi, Switched to ignite 8 days ago and am extemely dissappointed.  For and hour or so after we had a tech come out to discover we were getting terrible speed last sat. we had good quality, the rest of the time quality is horrible. We never get speeds anywhere close to what we had before ignite, Adam the tech guy supposedly fixed that. Called him on his work phone ( he gave us the number) and was stood up twice. Have another appointment with tech for Monday. The internet keeps going out for a few seconds and I have to reconnect, my phone gets no bars. I have to reconnect bluetooth everytime the internet shuts off. Shows time out, recorded shows have issues. I have little faith at this point that it will ever be good. Should never have let them convince me to switch.  Fear it will be a long fight to get what we are paying for and of course they do not care to give you a discount for the days you do not get what you are paying for.  Before we switched none of these problems existed so it is solely a problem with rogers and their iginte!

Resident Expert
Resident Expert
Posts: 13,884

Re: Ignite TV - Recorded playback issues

With ALL the issues your having.. its not necessarily the SERVICE itself which is the issue.. 

It really seems like a BAD SETUP, that things were not checked and there is something wrong with the signal.. wireless wasnt set up properly, etc.

I have good signal, get my full speeds like 98% of the time, TV generally works completely fine, OUTSIDE of this specific playback issue.



I Plan to Stick Around
Posts: 144

Re: Ignite TV - Recorded playback issues

Shouldn't this post be in with Ignite installations?

It might help, if you read that section for advice.

 

You should contact Cust Supp and ask for a technician to visit you to COMPLETE the Ignite installation and show you how to operate the remote, as well as outline the new cloud approach, and show the signal strength to each of your devices.

 

I was installed (Ignite 500 with 4 TVs and 7 other devices - some 5G and others 2.4G) about a month ago and am very satisfied with the advancements from the Netbox days. You should easily receive half the advertised MBPS speed.

 

Bottom line - wait till it is completely set up correctly and then give it a good review.

Resident Expert
Resident Expert
Posts: 13,884

Re: Ignite TV - Recorded playback issues

That being said.. the initial installation SHOULD have been done right from the beginning Smiley Sad

Unfortunately have to chalk this up to each tech..

I have had techs out which are completely useless, and I know more than they do about their job.
Or that are completely lazy.

And I have others which have gone above and beyond to make sure everything is ok.



I Plan to Stick Around
Posts: 144

Re: Ignite TV - Recorded playback issues

Unfortunately, that puts the onus on the customer to be able to evaluate tech ability...won't work. 

That is one of the main values of this forum...and why it should be much easier to use.

Customers need to understand that the service should work correctly before the installer leaves.

Afterwards, contacting this forum for assistance should lead to contacting supp to send a tech back to complete the installation correctly.