Ignite TV: Record All Episodes: "Currently, Internet content isn't recordable"

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JOriotis
I've Been Around
Posts: 1

Ignite TV: Record All Episodes: "Currently, Internet content isn't recordable"

Just over a month ago, I noticed that if I try to Record All Episodes of a new show,

I get the following message  "Currently, Internet content isn't recordable"

 

But I can record "Just this episode" for the same shows.

 

It doesn't matter the channel or show.

 

I have put in 2 tickets with support

but they closed the first one

and I haven't heard back in over a week on the second ticket.

 

Any ideas?

 

***Edited Labels***

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Resident Expert
Resident Expert
Posts: 1,882

Re: Ignite TV: Record All Episodes: "Currently, Internet content isn't recordable"


@JOriotis wrote:

Just over a month ago, I noticed that if I try to Record All Episodes of a new show,

I get the following message  "Currently, Internet content isn't recordable"

But I can record "Just this episode" for the same shows.

 

It doesn't matter the channel or show.


I have definitely seen this before but not very often.  I just successfully scheduled a recording for all new episodes of "The Late Show with Stephen Colbert" on Global, and that worked fine.

 

I think that the "Currently, Internet content isn't recordable" message is a result of how the Guide data was set up for the episode.  I have also seen things like Ignite TV only recording the first hour of a six-hour recording, also likely due to erroneous Guide metadata.

 

Any ideas?

The next time that you see this happening, contact support, either by telephone or by sending a private message to @CommunityHelps .  Let them know the program, channel and timeslot where you tried to schedule the recording and saw that message pop up.  The first-level support agent won't have any ability to troubleshoot this so, if you can, try to contact support during normal business hours; they may be able to get a senior specialist behind the scenes to look into the problem immediately before it goes away.