Ignite TV Micro Disconnects

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I've Been Here Awhile
Posts: 4

Re: Ignite TV Micro Disconnects

After phone calls to tech support, rebooting on my own and tech coming to my home still having static and lagging with with most features.
Unpredictable Ignite.
I Plan to Stick Around
Posts: 235

Re: Ignite TV Micro Disconnects


@archie777 wrote:
After phone calls to tech support, rebooting on my own and tech coming to my home still having static and lagging with with most features.
Unpredictable Ignite.

I have open ticket from 3 weeks ago. Was told that they are working on it!!!

Today my modem locked up and had to reboot to get phone and internet back...

 

They picked the wrong name for this service 😞

I've Been Here Awhile
Posts: 4

Re: Ignite TV Micro Disconnects

I have called my personal concierge and left 3 messages. No return calls.  What a crock of….

 

• As your Ignite Concierge™, I'm here to help with any questions you might have on your services. Feel free to reach out to me at Tel#: 1-866-299-3622 ext. 2197 and I will be happy to assist.

I Plan to Stick Around
Posts: 235

Re: Ignite TV Micro Disconnects


@archie777 wrote:

I have called my personal concierge and left 3 messages. No return calls.  What a crock of….

 

• As your Ignite Concierge™, I'm here to help with any questions you might have on your services. Feel free to reach out to me at Tel#: 1-866-299-3622 ext. 2197 and I will be happy to assist.


Just press 0 to talk to any available agent.

they can all do the same...

 

I've Been Here Awhile
Posts: 4

Re: Ignite TV Micro Disconnects

Thank you, I've done that. I've had a few phone contacts and a technician come to my home. Still not working as good as cable PCR.
My point is don't send me an email saying you are my personal concierge and never call me back.
To many smoke and mirror results with Ignite.
Don't get me wrong, I like Ignite and hope they get the kinks out of this wonderful system.
Highlighted
I Plan to Stick Around
Posts: 13

Re: Ignite TV Micro Disconnects

I never did get a concierge.  Have told a couple of contacts at Rogers, but almost a month now and no concierge.   They must be overwhelmed with demand that they did not expect.  It might be smart to put a moratorium on new connects until you can support properly.


@archie777 wrote:

I have called my personal concierge and left 3 messages. No return calls.  What a crock of….

 

• As your Ignite Concierge™, I'm here to help with any questions you might have on your services. Feel free to reach out to me at Tel#: 1-866-299-3622 ext. 2197 and I will be happy to assist.


 

I've Been Here Awhile
Posts: 4

Re: Ignite TV Micro Disconnects

Ignite has been improving. I called and asked for a discount until I get better results from Ignite. I guess the discount helped as there are improvements.
I Plan to Stick Around
Posts: 235

Re: Ignite TV Micro Disconnects


@archie777 wrote:
Ignite has been improving. I called and asked for a discount until I get better results from Ignite. I guess the discount helped as there are improvements.

What package are you on? How much discount did they offer you?

I've Been Around
Posts: 1

Re: Ignite TV Micro Disconnects

Hi,

 

My internet is in a constant state of disconnecting/reconnecting. Working from home is an absolute nightmare and I need to log in through my cell phone otherwise it hangs with virtually every mouse click or keystroke. When I am connected the speed is fine but drops to zero within a minute as it disconnects.

 

I haven't called tech support as don't fancy spending an hour on the phone when neither I nor tech support have any idea what is happening. Would like some advice on where to start. Are there logs that can give some insight? Has anyone come across similar issues? I am in a new condo and Ignite was provided free to all residents. Wondering if there are interference issues with other Wifi networks but I don't have an ethernet cable to check.

 

Thanks.

Moderator
Moderator
Posts: 756

Re: Ignite TV Micro Disconnects

Hello, @Skeptique

 

Welcome to the Rogers Community Forums!

 

I can't imagine how frustrating it must be trying to work from home with such an Intermittent connection. =(

 

We have replied to your Private message and are awaiting your response. We are happy to troubleshoot this for you remotely so you will not need to spend hours on the phone discussing this matter with technical support. We are well equipped to assist you.

 

We are looking forward to your response so we can start troubleshooting.

 

RogersTony